"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"I didn't get a response after I told them it's not a headboard it a mirror on a dresser that needs replacement "
"Was easy and fast!! Would definitely recommend "
"She was a great. help placing the claim
Thanks"
"We called, we followed we waited and we were serviced."
"I was shocked at how easy and seamless the repair was to my ipad. It was sent/fixed and returned all within a week! I could not be happier!"
"It's a waste of money. My couch broke during normal use due to a defect in workmanship , they wouldn't cover anything because they said it was a loss of resiliency. I spent an extra roughly 400 dollars for nothing"
“Hello donaldheverly,
We are sorry for any inconvenience you experienced with your recent claim.
SquareTrade’s goal is to provide a smooth claim experience and give our customers seamless and effective service. We offer different types of protection plans for a multitude of electronic and non-electronic products. We strive to provide our terms and conditions as it relates to the customer’s specific item by sending their protection plan contract via email and making it accessible on their online account as well. In the case of furniture, loss of resiliency is not covered for this type of item.
We understand the frustration that can come from this. However, we were happy to speak with you and come to an amicable resolution. We hope to provide a better experience in the future.
Thank you,
OU”
"The company reviewed the issue and came with a solution which was truly appreciated! Great customer service and quick response!"
"Buen trato , sin problema i eficientes ala garantia"
"Service was helpful, fast and easy"
"Excellent service. Quick resolution. Very seamless processing of claim"
"Replacement AC did not work. You sent me a check to cover the cost of the first air conditione"
"I bought this coverage, just in case. I needed to use it. The website was easy to navigate, and the process was easy and efficient and my claim was settled quickly without delay or additional information required. "
"Great Thank you for your very much"
"I paid for a service and no providers in my area now... "
“Hello Reviewer1124980398,
We apologize for any frustrations caused surrounding your TV claim.
SquareTrade does our best to provide expeditious and hassle-free service to all consumers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, there are many teams that work together in order to provide a resolution. However, the process starts with an evaluation of the issue with one of our technical experts that takes place over the phone. Once the issue is determined, the availability of the resolutions we can provide is based on several factors, such as whether the problem can be repaired, the limit of liability, and so on. While issues or delays may occur during the process, our goal is to ensure our consumers receive efficient and effective resolutions in a timely manner. We are sorry this did not occur in this case.
Again, we truly apologize for any trouble you experienced during the claim process. At this time, one of our specialists has reached out to you to provide additional support.
Thank you,
HG”
"Quick and full refund and no complaints. "
A rep from Allstate Protection Plans, ouribe0503, has responded:
“Hello Reviewer2639222386,
We apologize for any frustration surrounding your claim.
SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We give our specialists extensive training and coaching in order to ensure we provide courteous and knowledgeable claim assistance. We are sorry to hear this was not your experience.
At this time, one of our specialists has reached out to you to provide additional assistance and support.
Thank you,
OU”