"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"I ordered a replacement for my AirPods and they said they shipped it but the person on the phone is clueless as to what’s going on."
"We ended up just cashing out. Didn’t want to replace it with the same machine. "
"Was provided with excellent customer care "
"No refund yet or new product"
"Everyone that helped me with my claim was very nice and did everything they could to make sure my claim was processed properly and I had all of the information I needed to complete my claim. "
"Not recommended. Does not want pay for the coverage "
"Tv can't download apps like mine could. You can't down load apps at all on it."
“Hello Reviewer1889916180,
We are sorry for any inconvenience you experienced with your recent claim.
SquareTrade does our best to provide expeditious and hassle-free service to all consumers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, replacement options are provided through a live link and our consumers have the flexibility to make a selection. If the consumer is not satisfied with the options available, SquareTrade can reevaluate the case and provide additional assistance but this must be completed prior to placing the order. We apologize for any frustration the consumer experienced due to this.
Again, we are very sorry for any frustration you have endured with the resolution provided. One of our specialists has reached out to you in order to further discuss this.
Thank you,
HG”
"Everything went smoothly and fast, thank you very much, I appreciate your professional service."
"Thanks goodness I received the check for the TV I purchased from Walmart. It was the second one. I will never purchase that brand again. Customer service was easy and enjoyable. The gentleman I spoke with was very professional. Thanks for the help I received from Allstate. Claudia Hester "
"The technician came, however, he had to order an additional part and make a new appointment. Staff is good to work with, however, I have not been able to use my washer for 3 weeks and counting.
My biggest complaint is the time that it is taking to get this matter resolved."
"This check is overdue. Please let me know what is going on "
"I filed a claim two weeks ago, and still don't have a television after approval."
“Hello Reviewer2591435398,
We apologize for any dissatisfaction with your recent experience with us.
SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, there are many teams that work together in order to provide a resolution. However, the process starts with an evaluation of the issue with one of our technical experts that takes place over the phone. While issues or delays may occur during the process, our goal is to ensure our customers receive efficient and effective resolutions in a timely manner. We are sorry this did not occur in this case.
In this case, we were happy to speak with you and provide additional support regarding your claim. We hope to provide a better experience in the future.
Thank you,
RS”
"Easy to work with, great!!"
"Easy to use and simple to file!"
"Quick service, quality service, we were very please with the repairs. Great turnaround time ."
A rep from Allstate Protection Plans, ouribe0503, has responded:
“Hello Reviewer2245518576,
We apologize for any frustration surrounding your claim.
SquareTrade does our best to provide expeditious and hassle-free service to all our customer's. We also do our best to ensure our specialists are providing accurate and friendly service. Per our terms and conditions for furniture items, the issue must be reported within the first 30 days that it occurs. While SquareTrade does our best to assist all of our customers, we can only approve claims within the specifications of the coverage purchased.
At this time, we have reached out to you to discuss this and ensure the proper support is provided to resolve your issue.
Thank you,
RR”