"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"Had a warranty on chair. They were quick to respond! "
"My glasses from Sam's Optical were replaced through this plan. I highly recommend the purchase of this plan to any customers with the option. My glasses were damaged and replaced in full with $25 deductible. Great value "
"Very easy and received quickly."
"Fast and reliable warranty. All State is amazing. All State > Asurion."
"My claim was resolved in 4 days. I filed a claim and after a few emailed pictures and a video my claim was accepted and they sent me a new TV.
Start to finish was 7 days. Couldn’t ask for more. Great service and communication. "
"Everything was as smooth as it could be. I reported the problem and it was taken care of in no time."
"The process was some what extensive. I had to go over an hour away to have a phone repair shop just look at the phone and get me a quote for a repair. Then I had to submit the repair report to the insurance company and see if I would get accepted for a refund of the phone cost. Lucky I was granted a refund. Know I have to send the phone back before I can get the refund. I wish I would get the refund before I had to order a replacement phone. "
"RE: Television Warranty
Once the manufacturer confirmed the television malfunction, Allstate Protection verified it and sent us a "gift card" for the full amount within an hour.
We only paid $30 out-of-pocket for the new warranty, which was confirmed by email within a few days."
"Very easy process I appreciate the communication as well . "
"Filing, the claim is ridiculous with this company. You have all the information needed and it's not exceptional. Why offer this Service, if you're gonna make it hard for the consumer to file a claim to be reimbursed. In the future, if a retailer is offering all state, I will refuse because it makes no sense.What it takes to get reimbursed on acclaim"
"No fuss .. No muss
Received a full refund with no hassles (it was only for $50 but still....)"
"Thank you, sorry Big Lots is going out of business "
"Very smooth and flawless transaction."
"I was in Spain when my watch died. I file the claim on line and instantly I received a response. Two days later my new watch was sent home because I wasn't home , I couldn't try but I got back yesterday, my new fitbit was waiting for me. Thank you.
"
"The night I made the claim went well. The rep did well in diagnosing the issue and determined that a replacement was warranted.
I was promptly sent an email to choose a new TV. However, each time I selected my choice it read 'application error." I called and was assured I'd receive an email the next day addressing the issue, no email ever came. I called and was told my selection had gone through and I'd receive an email by the next day confirming that, no email ever came. I called again and got some story about a tech issue on your end and that I'd receive an email by the next day, no email ever came. We're now on the 5th day since I made my claim, this time I used the chat at your website and was told that they sent me the email "yesterday", which you did not. I insisted the email be sent immediately and it was. However, it informed me that the choice I had made of the three originally given to me was not available. It took five day to tell me that my choice was not available. Very poor service. Our replacement has arrived and it's fine. "
A rep from Allstate Protection Plans, LashaunSteele, has responded:
“Hello Reviewer186417788,
We are sorry to hear you are dissatisfied with your recent experience.
SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service, especially when our online portal is utilized. However, there are necessary actions customers must take to help us move their claims forward, such as submitting proof of purchase. We require receipts to verify essential details that affect the protection plan, such as the item's price, date of purchase, and serial numbers (if applicable).
We reached out to you to address this matter and to provide additional support.
Thank you,
LS.”