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Product & services pricing
3.97/5
Chance of future purchase:
3.83/5
Shipping & packaging:
3.91/5
Customer service:
3.80/5
Return/Replacement policy:
3.89/5
Featured Review


Verified
5/5

2024-11-14

"Experience was great Shipped the item the fixed it and returned within a matter of days

Great Job

Thank you
"

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Verified
5/5

2024-11-14

good and quick

"nice and polite very helpful"


Verified
5/5

2024-11-14

Fast, Easy

"Emailed Allstate, told them my problem and they quickly sent me a refund for my faulty coffeemaker"

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Verified
5/5

2024-11-14

Goodservice

"Fast and efficient. Thank you"

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Verified
5/5

2024-11-14

Support

"They were very quick to respond to my claim for my defective cellphone. I received the replacement phone in only a couple of days. I'm truly happy with the results. Thanks"

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Verified
5/5

2024-11-14

Very helpful with my claim on the phone with Allstate Protection plan. Thanks Paul Young

"Very helpful with my claim."

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Verified
5/5

2024-11-14

Satisfied Customer

"Entire experience was seamless."

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Verified
5/5

2024-11-14

Immediately respond to inquires

"My case was resolved in no time son responsive."

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Verified
5/5

2024-11-14

Very good

"Claim process was kind of inconvenience but repair service was good."


Verified
5/5

2024-11-14

Helping customers

"Took me a week or so to get everything done and resending emails any other time it’s a day to get done "


Verified
1/5

2024-11-14

Terrible

"Almost impossible to communicate with a live person. New tv was supposed to be delivered within 7-10 days from nov. 1st and has not yet been received. I am very disappointed! "

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Rep reply posted 2024-11-16
A rep from Allstate Protection Plans, Reviewer1530533754, has responded:


Hello Reviewer2684954518,

We are sorry for any inconvenience you experienced with your recent claim.

SquareTrade does our best to provide our customers with efficient and effective resolutions since we strive to make the claim experience as hassle-free as possible. In the event the customer does not receive their replacement, our goal is to correct the issue before it causes further delays. We are sorry this was not the case with your claim.

At this time, we have reached out to you to provide additional assistance and support.

Thank you,
RR


Verified
5/5

2024-11-14

Insurance claim settlement.

"The determination that I had a valid claim only took a couple of days. After that we were informed that the payment would arrive in about six days. It arrived I think on the fifth day. The whole process was quite easy."

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Verified
5/5

2024-11-14

Allstate Made The Warranty Process Go Easy and Quickly.

"Allstate Made The Warranty Process Go Easy and Quickly."

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Verified
4/5

2024-11-14

Complete Satisfaction in the end

"It was extremely difficult to communicate with the TV department because the phone line to them is not among the phone menu options."

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Verified
5/5

2024-11-14

Top notch

"When my product couldn’t be mailed, Allstate reimbursed my purchase. Did not include tax and shipping costs, but that’s ok. I was able to replace my microphones and all is well!"

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