"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"Very easy to navigate and get a refund"
"Good they did a great job on honoring my warranty "
"Sent my laptop in for a new battery, when I got my laptop back everything I had on my computer was GONE! I bought my laptop with Windows 11 and Microsoft 365, when I got it back they had put Windows 10 on it! Why would they put Windows 10 on a computer that had Windows 11 on it...I had to reinstall Windows 11 and Microsoft 365 myself. Good thing I had all my work and pictures backed up or I would have LOST ALL of THEM!!! I also had to reinstall my printer and security protection. This was such an inconvenient experience. I called to complain and they wanted me to send them my laptop again so they could download Windows 11...no way was I going to send them my laptop again with the bad experience I just went through. "
"Super easy. Explained what happed with cell phone....BAM !!! received new one within less than 7 days."
"Did not get the first check sent but they promptly corrected the problem and sent a second check. Thanks !"
"I was kept informed of the prcess every step with my claim. Very friendly service."
"They made it so easy to file a claim. It was handled with ease, professionally and I had a check within days!"
"There's no way to get in touch with anyone at this company. The label sent by the repair company was placed on the box and dropped off at a FedEx. My laptop has been missing ever since, 9/27/24. Claim #092408524134. Still waiting for a response. Worst experience ever!!!"
“Hello Reviewer1477159865,
We apologize for any frustrations caused surrounding your Laptop claim.
SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. Our mail-in resolution includes a two-day express shipping label. In this case, the tracking number associated with the claim shows that the item never arrived at our facility that has affected the timeline. We apologize for any frustration caused by this.
Again, we truly apologize for any trouble you've had thus far. However, we'd like the opportunity to inspect your claim and see how we can help. One of our specialists has reached out to you to provide further assistance.
Thank you,
Hector G”
"Professional service tech.
Was early for appointment, but flexible with my schedule "
"Thanks, this was the greatest customer service experience thus far!!!"
"First time experience with Allstate Protection Plan were outstanding, professional, and efficient."
"It was easy to get my money back for a broken phone. Thanks, Allstate Protection Plans!"
"Not sure what it is with Xbox Series X controllers getting stick drift within a year of purchase, but glad I opted for the $4 extended protection offered. Y Walmart. Money well spent."
"I was very pleased with the communication of the return/customer service.
Thank you!"
"After speaking to a representative from Allstate Insurance I was emailed a link to file my claim. My link was easy to follow and after filing my claim on a Friday I was paid the claim on the following Monday in the form of an ecard. The process was easy and I was very pleased. "
A rep from Allstate Protection Plans, Reviewer3946019936, has responded:
“Hello Reviewer1716899739,
We apologize for any frustrations caused surrounding your Laptop claim.
SquareTrade uses certified technicians to complete all repairs and we perform extensive diagnostic tests to confirm functionality before returning the equipment to the customer. Our goal is to ensure the item arrives from our facility in great condition since we do our best to avoid any additional issues that could affect our customers. We are sorry this did not occur in your case.
Again, we truly apologize for any trouble you experienced during the claim process. At this time, one of our specialists has reached out to you to provide additional support.
Thank you,
RS
”