"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"Second time sending is item and still not fixed"
"The process to file a claim was very easy and the agent was cooperative."
"We were guided through all the steps, but the overall process was very simple and easy to complete. They processed our claim rather quickly."
"I contacted Allstate for repair of my damaged phone. The representative immediately assured me that he would take care of me to help expedite the process so I wouldn't be without communication. The phone was sent the next day at the precise time I expected. The process for returning the damaged phone had simple, explicit directions with a prepaid label without the customer absorbing the return expense. In addition, the two-year warranty on the damaged phone is extended to the replacement phone. I couldn't ask for anything better. I'm glad I got the warranty, and Allstate was the provider that handled it. Awesome job to the entire team!"
"Good help quick decision and fully paid shipping great job !!"
"I filed for the electronic equipment which was resolved quickly by the insurance company "
"Still havent gotten the replacement yet"
“Hello Reviewer1708933988,
We are sorry for any inconvenience you experienced with your recent claim.
SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, replacement options are provided through a live link and our customers have the flexibility to make a selection. While issues or delays may occur during the process, our goal is to ensure our customers receive efficient and effective resolutions in a timely manner. We are sorry this did not occur in this case.
We understand the frustration that can come from this. However, we were happy to speak with you and provide additional support regarding your claim. We hope to provide a better experience in the future.
Thank you,
RS”
"Our old TV quit working and within the week, our replacement TV arrived. Very happy with the service provided!!"
"Great service, super fast turnaround"
"I purchased the warranty for a tv I bought so the tv started having problems so i filed a claim i sent in pictures of the tv and they decided to refund me my money back instead of replacing the tv that's not what i was expecting now i'm without a tv"
"They where very nice and helpful and only took a few days not weeks "
"I could not believe the turnaround time from my mailing to your facility, the repairs and the return to me. I sent via fedEx to facility on Saturday September 14 and when I returned from my vacation on Friday September 20 my repaired Roomba was returned. I have to say this was a great experience and my Roomba is working great. Thank you "
"Everything went smoothly. The service was great and expedient. "
"They took care of my problem"
"Had an accident where my glasses were knocked off and lens came out and one arm destroyed. Allstate completed my claim effortlessly. Could not be more pleased with their handling of my claim."
A rep from Allstate Protection Plans, ouribe0503, has responded:
“
Hello Reviewer477182876,
We apologize for any frustration surrounding your claim.
SquareTrade uses certified technicians to complete all repairs and we perform extensive diagnostic tests to confirm functionality before returning the equipment to the customer. We offer a service guarantee of the work done for a period of time after the mail-in repair, for any failures once the claim is completed. We are sorry the issue with your device is still not fully resolved.
At this time, we have reached out to you to provide additional assistance and support.
Thank you,
RR”