"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"I was amazed at how soon I got my new phone"
"Quickly reviewed the problems and resolved the situation. "
"Technicians very knowledge and helpful "
"I purchased a 3 year protection plan on my 55"Samsung TV. 1 year 1 month later my screen goes black.
I provided all my credentials and since then I have been told that m.y replacement TV would arrive on the 1st of November. NO SHOW!
Then I'm told to take more pictures and send them in an email. I did!.
O get an email early this morning that state by an person by the name of Aisha that my TV has been delivered and if o had any questions to contact Squaretrade.....
Another NO SHOW and now they are saying they are gotng to have to take a look at a few things and get back to me the following day....
I was never provided a tracking number or the company transporting my tv. I don't have a carriers name or tracking number.
It's been over a week now and nothing has taken place other than more excuses and lies about the TV being delivered when it hasn't.
I thought I was making the right choice in insurance when I chose Allstate. Now that all this drama has unfolded and I'm no closer in getting .my replacement TV than when I first reported my need for a replacement TV.
Why have I been treated so poorly and how is Allstate going to clear this mess up d to get me my new replacement TV ASAP!
"
"In the end, I was satisfied with their dedication to resolve my issue. It took several calls, but they got it done."
"32" Vizio TV went silent.
Tried all I knew to power it up.
Looked at paperwork and lo and behold we had Allstate Protection Plan in our folder.
Contacted Allstate and Representative was very diligent in walking me through a series of tests to determine failure mode.
After several tests and trials the TV was determined Kaputt !!
Easy as it can be said I was offered a New TV to replace my Vizio.
I was offered a choice from 3 TV's listed.
After reviewing choices I made my selection and order was placed for new TV to be shipped to my home within 7-10 days.
WOW.
On the @nd day after the order was placed, I had a brand new TV at my doorstep.
Within an hour I proceeded to make all the connections and read the literature about the new TV and was ready to watch programs shortly thereafter.
Without saying all was great with service and turnaround time from Allstate personnel. Hats off to my first contact rep who took the time and had patience to walk me through the steps.. She was OUTSTANDING.
So with that all is well here and as the saying goes....
HAPPY WIFE, HAPPY LIFE !!!!
Thanks ALLSTATE.
Mike G.
"
"My LG washer was leaking and the fix was to replace the soap dispenser assembly. After the repair, I uploaded the invoice to the website and a check to cover the cost was sent within two days. I'm very glad I purchased the protection plan,"
"Was ok had to have screen open for Squaretrade, Allstate & Consumer Cellular at once because of the redundancy of info that had to retrieved during the process. CC said call Allstate..Allstate switched me to Sqtfd online. Many hoops to jump thru."
"Took my phone in for cracked screen and speaker issue. Took about 2 hours, allstate paid all but deductible "
"It was a little rocky at first, but once the mistake was found you worked diligently to make things right! Thank you so much for listening! "
"Wrong part came in and had to be reordered and rescheduled appointment!"
“Hello Reviewer3378967461,
We are sorry to hear you are dissatisfied with your recent experience.
SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable therefore we attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companies that are held to these same standards. We are very sorry to hear about the delay you have experienced with this claim. .
At this time, one of our specialists has reached out to you to address this matter and to provide additional support.
Thank you,
RS”
"Our controller was gone and back within a week. It worked much better. "
"I'm very satisfied with Allstate "
"Was quick and easy. Wouldn't hesitate to use Allstate again "
"I received my check within 10 days of putting in a claim. I had no problem with anything. Thank you so much. You guys are awesome "
A rep from Allstate Protection Plans, Reviewer3946019936, has responded:
“Hello Reviewer3085699657,
We are sorry to hear that you had difficulty getting an update on the status of your claim.
SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, there are many teams that work together in order to provide a resolution. However, the process starts with an evaluation of the issue with one of our technical experts that takes place over the phone. While issues or delays may occur during the process, our goal is to ensure our customers receive efficient and effective resolutions in a timely manner. We are sorry this did not occur in this case.
At this time, one of our specialists has reached out to you to address this matter and to provide additional support.
Thank you,
RS”