"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"I received a prompt response to my claim, the issue was resolved in a timely manner."
"Our tech showed up early and was able to detect the issue with our washer. He was informative, professional and friendly. Our washer is working good again! I'm so glad we had our warrantee with Allstate!"
"My daughter had her video player malfunction. We sent it in & it was repaired & promptly returned to us. She was so excited to get it back for long trips in the car. Very simple process."
"Had a broken product and they replaced the item."
"From beginning to end the process was so easy and quick."
"It took me a week before finally speaking w a person on the phone who was able to process my claim through in under 30 min where I was on chat for hours with the others that just kept giving me the run around. I’ll never purchase the plan again. I paid for 2 yrs only to be told the new replacement item
Wouldn’t be covered the remaining yr I had already paid for but would have to buy a whole new policy. Complete and total rip off. Personally, I feel I should have been reimbursed for the extra yr I paid for in protection I never received also. Buy at your own risk. Luckily, the last young man knew his job and was wonderful and get my item refunded and I was able to replace it within 3 days. "
"Allstate Protection Plan hands down the best plan to purchase..."
"Called in with my problem and was taken care of right away. "
"Blah blah blah blah. My claim is still not resolved."
"The representative was very kind and new about everything that I asked him."
"Top notch from the start. Awesome experience. "
"Excellent service fast resolution"
"Very satisfied! The process was quick and easy. Very satisfied "
"My glasses were damaged beyone repair. I remembered I had the insurance policy. I called and was given easy directions to follow. I used the online page and completed the forms. I received my reimbursement within the time expected. Easy to access and terms explained very well."
"It was even mailed incorrectly from FedEx...but they quickly rerouted sent for repairs and returned quickly...very impressive...great service "
A rep from Allstate Protection Plans, LashaunSteele, has responded:
“Hello Reviewer2029356976,
We apologize for any delays you have experienced with your claim.
SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience and we would like to see how we can further assist you.
We reached out to you to address this matter and to provide additional support.
Thank you,
LS.”