"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"Easy shipping & fixed quickly! "
"I had no issues completing a claim. Great people"
"Fast and great experience "
"We were disappointed our refrigerator could not be fixed. But that was no fault of yours. There were few if any questions beyond that and our unit was replaced. Pretty easy"
"This process took way too long. It was difficult getting assistance to begin with. I could not contact the manufacture. I had to call here to get assistance in a different way. It was too complicated. I finally got through and then the offer for a replacement was nothing compared to what I needed to be replaced. Instead of a tall 36 inch fan I was offered a little tiny 13 inch fan. When that issue finally got resolved. I had to wait several days until someone got back to me and then I had to select the correct item and then wait another several days until someone got back to me about that , then had to wait for a check to be MAILED??? I used Asurion & they resolved my claim in 1 day & issued a gift certificate. Having to wait for a check a paper check are you kidding me in the snail mail is ridiculous. "
"No problems at all start to finish."
"I spent a total of 1 hour and 20 minutes over 2 days with a representative who wanted me to fix the problem my self. A technician was schedul d to come 5 days later to address the problem and then I received a call the appointment was cancelled and u had to wait 5 more days. This totally unacceptable. "
"Filing a claim was easy. Representative very professional and helpful"
"It was repaired in 2 days and I had it back in 4 days, thank you for great and quick service I was surprised.
AGAIN THANK YOU
"
"The plan is very importante. Satisfactory selección plan. "
"Was pleased with a no hassle policy "
"Makes it easy on customers. I appreciate the representatives knowledge of their jobs."
"Service was quick and i think quality, all though now my laptop has a clicking in the fan..im guessing due to shipping, all i did was remove and replace screws on back access panel and the sound stopped."
"It was the best experience I’ve ever had. So glad I took out the extended warranty on this item. "
"I'm still waiting for my replacement item, 3 weeks later"
“
Hello Reviewer4265662693,
We apologize for any delays you have experienced with your claim.
SquareTrade does our best to provide our customers with resolutions that are both quick and convenient. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original item. At times, there could be a delay if the item is not readily available in our inventory since we would have to externally source the replacement. We are sorry that you did not receive a resolution in a timely manner and we understand why this can be frustrating.
At this time, we have reached out to you to provide additional assistance and support.
Thank you,
RR”
A rep from Allstate Protection Plans, Reviewer3946019936, has responded:
“Hello ShyPelican-9739,
SquareTrade protection plans are extended plans designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired, or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the customer's issue.
We understand the frustration that can come from this. However, we were happy to speak with you and provide additional support regarding your claim. We hope to provide a better experience in the future.
Thank you,
RS”