"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"The Allstate service people are not helpful! I had to do some tests the emailed me. I’m a PHD in engineering and I could not understand for what reason these tests are. Just winning time?
But nevertheless at least I got a new tv.
A good service is something better!!!"
"Took some time to resolve my issue, but at the end I was satisfied with the solution suggested by agent."
"Quick, Easy, Seamless Process. No Hassle. Recommend 1000% "
"So glad I purchased a plan "
"Got their Square Trade insurance for dining table. Table had issues due to defect in design. Their reimbursement process was straight forward and quick"
"I made two phone calls and my issues were resolved! The adjusters I spoke with were extremely friendly, helpful and professional in resolving my claim . "
"Excellent. Very easy claim "
"Very satisfied with the process. Everything was handled in a very professional and timely manner."
"Initially, it was like a circus with too many calls and emails. To me, I felt like the company thought I was a liar. The last time I intended to call was when a precious lady stopped the battle. It was a blessing to talk to an understanding person. The lady who refunded my money is 100%. She is an asset to your company, but the others who think they own the company should hit the door."
"They letting me know what was happening with each step "
"Service on point and prompt...very pleased"
"It took 6 phones calls to finally get all the things I needed to get my refund which came in the format of a Sam's Gift card. I was never informed that my refund would be a Sam's gift card."
"I got an answer the same day. "
"I love what I got for my stove repair. It was more than my expectation, but it needs better communications between the customer and the repair team."
"Wonderful service! Thanks"
A rep from Allstate Protection Plans, Reviewer1530533754, has responded:
“
Hello Reviewer2894117075
We are sorry for any inconvenience you experienced with your recent claim.
SquareTrade does our best to offer flexible and suitable resolution options to meet our customers’ needs. Our goal is to be swift and efficient when carrying out claim resolutions. In any case that involves reimbursement, we find issuing the payment via an electronic gift card decreases the length of time a customer has to wait for their funds. Although a lot of customers favor this option due to the quick turnaround, others may not, as it was in this case.
At this time, we have reached out to you to discuss this and ensure the proper support is provided to resolve your issue.
Thank you,
RR”