"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"I had a heating pad break after only 6 months. All-State refunded me but not enough to cover the cost increase of the item plus the $6.99 I had to pay in shipping. Item wasn't stocked in store. I see no point paying for this service if I still pay out of pocket. Not a pleasant experience. "
"The rep was very nice and helpful "
"Had to fight to get thru to agent what we needed. Felt the customer service was fair at best"
"Quick response and end result. "
"I took a fall and broke my glasses and scratched one lens. I was ready to plead my case with Allstste. Great news, no pleading. I simply gave them the information they needed and I was approved for new glasses immediately. The easiest claim I have ever made."
"The representative was concerned about my needs, speedy, had knowledge and help me resolve my claim. I'm very grateful and will refer all my family and friends to All-State. "
"It was quick and painless. Would fully recommend."
"Would and will recommend!"
"Still haven't received the replacement. Here's your review. Where's the table...?"
"Super helpful and they came back better."
"I was asked to describe the issue I was having with the umbrella. They asked that I send photos of the issue I was having. They acknowledged that umbrella was defective and issued me a check equal to the purchase price.."
"I wasn't happy with this protection plan since it didn't cover the broken item when I requested the coverage. "
"I had purchased this ac almost a year ago and had no thoughts that the insurance I purchased when I purchased the item would be needed but it was and thank god I bought it you guys handled everything with ease so greatful"
"Excellent service and I was given back a refund for filing a claim "
"Filing a claim for my glasses was very computer friendly. Communication with Allstate & myself was fast and very easy. Only wished Sam's Club could help me on weekends with ordering new ones."
A rep from Allstate Protection Plans, LashaunSteele, has responded:
“Hello Reviewer2213697990,
We apologize for any delays you have experienced with your claim.
SquareTrade does our best to provide prompt and hassle-free service to our customers. For replacement claims, we aim to provide you with a replacement item as soon as possible. Our goal is to ensure we avoid any issues that can cause a delay. We also do our best to send an update, as well as a tracking number since our goal is to ensure our customers have all of the support they need during the claim process.
We reached out to you to address this matter and to provide additional support.
Thank you,
LS.”