"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"AllState Squaretrade handled insurance claim timely and professionally. Claim was issued after manufacturer did not warranty defective item."
"Stress free when processing my claim."
"There's just to many unsure statements they forward your warranty to another company for you to get paid then you can't reach that company. So you come back to Allstate and they give you a website to the other company that's no help. So you basically pay for insurance. For them to pawn you off on another company when your purchase fails so you end up getting screwed and not compensated. "
"When I got no response from the manufacturer while my product was under “their” 1 year warranty; I received prompt response from Allstate Protection Insurance. Due to the fact the manufacturer ignored my notice about their defected product; Allstate went ahead and took initiative and refunded me for the purchase price of the item. I will definitely be using them again."
"I'm so glad we purchased insurance for the refurbished Apple watch I got for my husband. He had it for 4 months, got it wet - and I don't mean underwater wet, rather sitting in a tube in the lake - and it stopped working. We followed the return/repair process and received a coupon for the exact same purchase amount and we got another refurbished one for him. Works great so far. I think he will take it off before he sits in a tube in the lake again though. "
"Gave them the information they needed, and they immediately took care of it. Yeah."
"worked well with us settled fast"
"Due to incorrect diagnosis I am still awaiting parts "
"Many calls and texts and some confusion everything was settled satisfactorily. "
"very efficient and prompt
"
"Very pleased with the customer service, fast courtious service. Was able to get the item back and working within a week. "
"Unbelievable amount of requests from them for a ridiculous amount of picture numerous times. Options for replacement were awful.
Finally just reimbursed me amount of item. "
"everybody was professional and helpful."
"Mike was very helpful. Got our problem fixed in no time. Wish I would have called sooner.
"
"I recently had to place a claim with a different company with a kitchen appliance and you were unable to speak with an actual human being. After three days I still have not heard a word about my claim. I am not happy. However, it proved to me how excellent the service is with Allstate. Thank you for your quick service and caring customer service."
A rep from Allstate Protection Plans, ouribe0503, has responded:
“Hello Reviewer2266946811,
We apologize for any frustration surrounding your claim.
SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable therefore, we attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companies that are held to these same standards. We are very sorry to hear about the poor communication and the lack of consistent information throughout your claim experience.
At this time, one of our specialists has reached out to you to address this matter and to provide additional support.
Thank you,
OU ”