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Product & services pricing
3.98/5
Chance of future purchase:
3.82/5
Shipping & packaging:
3.92/5
Customer service:
3.80/5
Return/Replacement policy:
3.89/5
Featured Review


Verified
1/5

2024-08-12

Not what expected

"After purchasing my gazebo, I opted for the only insurance plan available to protect my gazebo not knowing it only protected the equipment only during transport. Now I filed a claim and was met with the shocker that there is nothing Allstate can do. "

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Rep reply posted 2024-08-14
A rep from Allstate Protection Plans, Reviewer1530533754, has responded:

“Hello Reviewer3755036261,

We are sorry for any inconvenience you experienced with your recent claim.

SquareTrade’s goal is to provide a smooth claim experience and give our customers seamless and effective service. We offer different types of protection plans for a multitude of electronic and non electronic products. We strive to provide our terms and conditions as it relates to the customer’s specific item by sending their protection plan contract via email and making it accessible on their online account as well. In the case of furniture, weather damage is not covered under our protection plans and we can only approve claims within the specifications of the coverage purchased.

At this time, we have reached out to you to address this matter and to provide additional support.


Thank you,
RR”


Verified
5/5

2024-08-12

Fast and easily resolved

"Had issues with the charging case for my AirPod Pro. Took them into a direct Apple Store and paid to replace the case. Took a photo of the receipt and the order and submitted them to Allstate. Had a check in the mail within 2 weeks for the whole amount. Fast and easy. Excelllent!"

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Verified
5/5

2024-08-12

Great experience.

"This service went above and beyond to repair my device. "

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Verified
5/5

2024-08-12

Amazing

"Broke glasses early morning and put claim in by afternoon time and by end of day the claim was settled and Allstate stated that check would be sent out. I’m truly amazed, thank you."

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Verified
1/5

2024-08-12

A waste of money!

"I bought a metal gazebo a year ago from Wayfair and when I went to take down the canopy for when the hurricane came through the canopy head dry rotted which to me means it was made of poor quality. Also I noticed that the paint was chipping off and under the paint was rust. I appealed their decision to not cover my gazebo, but all three times they denied it. I wasted my money and a lot of time."

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Verified
5/5

2024-08-12

easier that thought

"my pressure cooker went bad and they couldn’t replace it so they sent me a check. It was easier than I thought."

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Verified
5/5

2024-08-12

Great service

"Easy and excellent customer service "

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Verified
5/5

2024-08-12

Great Job

"Great job of fixing my daughters ipad. Shes happy now. Thank you"

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Verified
5/5

2024-08-12

Laptop, Heal thy self!

"My HP laptop would not boot up because it could not find an OS because the SSD was not functioning. I opened a claim online, filled in all the data requested and hit submit.
I decided to take a pic of the Mod/Ser numbers on the bottom of the laptop. Flipped it over snapped the pic, all done! Then I thought it would be good to take picks of the boot error message and the F2 diagnostics I ran on the storage. Opened the lid, hit the power button and it booted up normally with no errors. OK,,,,,called Allstate and closed the claim and no further problems with the laptop! So I guess Allstate did the right thing, which was nothing!
"

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Verified
5/5

2024-08-12

Very worthwhile

"So glad I was able to replace my phone "

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Verified
5/5

2024-08-12

Good

"Good great even, amazing truly loved"

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Verified
1/5

2024-08-12

Will never again buy or recommend to family and friends

"Was extremely frustrating every step designed to test ones patience, almost to the point of giving up pursing the benefits purchased."

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Rep reply posted 2024-08-14
A rep from Allstate Protection Plans, Reviewer1530533754, has responded:


Hello Reviewer962249054,

We apologize for any frustration surrounding your claim.

SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process. We are sorry that this has not been your experience.

At this time, we have reached out to you to discuss this and ensure the proper support is provided to resolve your issue.


Thank you,
RR”


Verified
1/5

2024-08-12

Fraud

"I had been working with manufacturers because it should have been covered under manufacturer. No results so filed a claim with Allstate. It had been over 30 days so they refused to work with me. Read the fine print! "

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Rep reply posted 2024-08-14
A rep from Allstate Protection Plans, ouribe0503, has responded:

“Hello Reviewer1220569985,

We apologize for any dissatisfaction with the consumer’s recent claim experience.

SquareTrade does our best to provide expeditious and hassle-free service to all consumers. We also do our best to ensure our specialists are providing accurate and friendly service. In the consumer’s case, the claim was not processed due to a preexisting condition, which is not covered by the extended protection plan. While SquareTrade does our best to assist all of our consumers, we can only approve claims within the specifications of our terms and conditions.

Again, we are very sorry for any frustration you have endured with the resolution provided. One of our specialists has reached out to you in order to further discuss this.

Thank you,
HG”


Verified
5/5

2024-08-12

Great

"It was great but I still have not got my money from the claim. "

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Verified
5/5

2024-08-12

"I like the way the claim was handled and settle so quickly thank you"