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Product & services pricing
3.98/5
Chance of future purchase:
3.82/5
Shipping & packaging:
3.92/5
Customer service:
3.80/5
Return/Replacement policy:
3.89/5
Featured Review


Verified
5/5

2024-08-06

Got my replacement TV in just a few days after the covered TV went out.

"My old TV got lines all across the screen. After a few back and forth emails to decide the best course of action my new TV was ordered and on the way. Definitely will buy another warranty."

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Verified
3/5

2024-08-06

Not the best

"Well my phone had to be repaired and they definitely don’t send a device you have to send it in. Not having my phone is definitely a challenge because it’s not over night and you $150 to wait with no phone is horrible. Not to mention they gave me the runaround for uploading a receipt that I could not with T-Mobile prepaid phones do not get receipts. Finally, when I did get the receipt, which was my plan that I took a picture of they approved the claim which shouldn’t have took two days. They definitely need to send a phone because if you do not have like a phone laying around you are phone less and I take care of business on my device. I’m very disappointed with Allstate they was not like this before when I had them. "

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Verified
5/5

2024-08-06

Any Problem Is Not A Problem!

"Any time I purchase something of value and incase anything happens to it AllState takes good care of replacing it. I’m very satisfied!"

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Verified
5/5

2024-08-05

I never thought I would ever claim insurance since their products last a long time !

"I’ve purchased over 5 dual dash cans to all my families cars and this is the first one that gave up. We take care of our cars and dash cams . Cars are all parked indoors mostly so this is really the first we had . Thank you for the quick response of the All state tech I’ve got in touch with ! Very good interaction. "

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Verified
5/5

2024-08-05

pleased

"This is only the second time Ive ever purchased a warranty plan. Both were from Allstate. The first was resolved so easily I didnt hesitate to purchase another."

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Verified
5/5

2024-08-05

First time claim

"This is the first time I file a claim for furniture. The whole process does take some time, but definitely worth it. The protection plan team was available every time I called and answered all my questions and concerns. "

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Verified
4/5

2024-08-04

Overall Respectful

"I had one incident with one lady who had me spend a lot of time trying to fix my tv though I shared with her I already had tried with another. That bothered me.
However, the other two folks were wonderful!
"


Verified
5/5

2024-08-04

Glasses

"My glass lenses got Ruland I let them know.I paid my deductible and in a short time.Had a check to replace my glasses in full. The process was very easy and appreciated their prompt ness."

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Verified
1/5

2024-08-04

Incorrect Information Given

"I was told by the (Walmart) employee who processed my transaction that the warranty I purchased for my television did cover physical damage such as drops, cracks in screen, etc.
That however was not correct, the warranty did not include physical damage of any kind. I would not have purchased the warranty had I been told this. I am very disappointed
"

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Verified
5/5

2024-08-04

Protection plan worked great!

"The process was quick and went smoothly."

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Verified
5/5

2024-08-04

Perfect

"Perfect responsiveness ànd efficiency
Truly magnify
"

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Verified
5/5

2024-08-04

great service

"did the warranty check and REFUND WITH GIFT CARD "

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Verified
5/5

2024-07-31

My glasses

"I had never purchased warranty on glasses.
It great I did because I had accident and broke my glasses
And insurance paid me back and was able to get new ones.
Great!
"

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Verified
1/5

2024-08-03

Junk

"Worse time ever to get taken care of!"

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Rep reply posted 2024-08-06
A rep from Allstate Protection Plans, ouribe0503, has responded:

“Hello Reviewer1393905370,

We apologize for any inconvenience or frustration you faced during your recent claim.

SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process. We are sorry that this has not been your experience and we would like to see how we can further assist you.

However, we'd like the opportunity to further review the case and see if additional assistance can be provided. If you'll allow us, please email socialhelps@squaretrade.com and include "Reseller Ratings review" in the subject line, as well as any useful information such as your protection plan ID or contact information. One of our specialists will review the claim and follow up with you directly.

Thank you,
OU”


Verified
5/5

2024-08-03

laptop repair

"TAT for submission and repair was less than 10 days and I found that to be quite sufficient for RMA service. The return packaging was more than adequate and our church secretary is very happy to have her PC back."

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