"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"Very fast , thank you for helping us so fast "
"Was very nice doing business with them. Wish it was a faster delivery but all went well."
"The time frame of being helped with my claim, and replacement received. Was extremely satisfying. "
"It took 3 months and way to many calls to have the warranty resolved. I expected better from Allstate. Every disappointment in the length of time to have the issue resolved."
"Would of gave one more star but haven't finished whole process. But so far it was easy "
"We were pleased with the ease of this process, and the professionalism and courteous attitude of the staff."
"Calling & getting the job done was a breeze. After not hearing back from the manufacturer, Allstate handed a refund to me. Happy Customer."
"My brand new lawn mower didn't work from jump!! Thank goodness I purchased a protection plan with All State!!"
"I had coverage on my child’s hover board after filling a claim they wanted to replace it, ok fine they gave me 3 options to pick from the first 2. Was stuff to add to a Hoover board she couldn’t use them with a messed up one the last was a mini one that’s not equal to the full size she had so no deal! I’d rather get my money back and replace it myself since they can’t do better! "
"The entire process was seamless and replacement arrived in days."
"Day 6 now still no update on my watch...3 to 5 days is bullshiz"
"Supposedly my new TV was delivered and it wasn't!!!"
“
Hello Bill-35114,
We are sorry for any inconvenience you experienced with your recent claim.
SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to make the claim experience as hassle-free as possible. Our replacements typically takes between 7-10 business days to be delivered. In this case, the tracking number associated with the claim shows that the item was delivered to the address on file. We apologize for any frustration caused by this.
At this time, we have reached out to you to provide additional assistance and support.
Thank you,
RR”
"I really appreciate the time that was taken to help ensure I had the right item replaced. The options were very good and now I'm happy and satisfied with my new scooter. Thanks for all your help."
"Had a near non-functional Lenovo laptop. Now all better."
"Was told would replace and only gave cost I paid, even website had several of worthy replacement. So much for buying on sale, buying a warranty worthy of up to $349.99. "
“Hello Reviewer1836816001,
We apologize for any dissatisfaction with your recent experience with us.
SquareTrade always does our best to offer repair and replacement resolutions as our priority, and reimbursement is typically an option reserved for atypical situations. We have designed SquareTrade protection plans to cover our customers up to the amount spent on the item. The availability of the resolutions is based on several factors, such as the repair cost, the item's purchase amount, whether we can source a comparable replacement item within the plan's coverage limits, and so on.
We reached out to you to further discuss this.
Thank you,
LS.”
A rep from Allstate Protection Plans, Reviewer1530533754, has responded:
“Hello kbogan03,
SquareTrade does our best to provide our customers with resolutions that are both quick and convenient. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original item. We are sorry that you did not receive a replacement option that you are comfortable with, and we understand why this can be frustrating.
At this time, we have reached out to you to address this matter and to provide additional support.
Thank you,
RR”