"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"I got a tv for a very low price and I feel that since I paid so low they did not want to replace my tv with a new one instead they issued me a refund instead of just replacing my tv when. I purchased a warranty I expected my purchase to either be fixed or replaced not money refunded "
"The warranty worked great. Called to report problem. Followed instructions. Received computer repaired as promised. Great service."
"Everything was done on line."
"The claim process was straightforward and easy to do online. Maybe it was a help that I had uploaded my receipt at the time of purchase but whatever the reason, filing a claim for the glasses that broke was simple. "
"From call in to replacement was 4 days, lots of communication along the way "
"Still Have Not Received My Replacement "
"I am hope the two onn 3 tablet 7 inches come soon"
"Fast and easy. I will use again
"
"I called after my house received a power surge which damaged the phone company's as well as the tv provider's equipment. My TV was ruined. I made a claim and was called by a representative. He was polite and asked me to plug and unplug the TV twice. After doing so with it still not turning on, he said they would be sending a new TV. I was given a choice of three different models that most closely match what I had. After choosing the one I wanted, the new TV was delivered to me the very next day. Couldn't't ask for better service than that."
"Glad they talked me into purchasing the plan at Sam's Club. They were very helpful with the claim, cause I didn't know what I was doing. So thank you Allstate and Sam's Club. 5 stars!!"
"I have not received the credit/refund for the claim I submitted for glasses."
"I had a problem with my AirPods Pro second generation microphone in my headphones and when I placed a claim, they said it was approved, but all they offered me was the case not the headphones. My problem was with the earbuds not the case yet that’s all they offered me."
“Hello renea_robinson,
We apologize for any frustration caused by your recent claim.
SquareTrade does our best to provide expeditious and hassle-free service to all our customers. We also do our best to ensure our specialists are providing accurate and friendly service. If our customers are not satisfied with the replacement options available, SquareTrade can reevaluate the case and provide additional assistance, but this must be completed prior to placing the order.
We were happy to speak with you and come to an amicable resolution for your claim. We hope to provide a better experience in the future.
Thank you,
RR”
"Bad business with All-State. They gave me the run around & I'm still waiting on my refund now I would never deal with them again "
“Hello Reviewer2341002451,
We apologize for any frustration surrounding your claim.
SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We have designed SquareTrade protection plans to cover our customers up to the amount spent on the item. We give our specialists extensive training and coaching in order to ensure we provide knowledgeable claim assistance. We are sorry to hear this was not your experience.
We were happy to speak with you and provide additional support regarding your claim. We hope to provide a better experience in the future.
Thank you,
LS.”
"Frustrating! First phone call got right part but wrong finish & extra parts delivered.
“Chat” was useless wasted time. Second call got all matching knobs (but not same finish as original) I’m using these because they match each other, not the stove, because it’s too frustrating & time consuming to try to get the correct replacement. I would not recommend this plan & don’t intend to get another one.
Issue was a simple knob replacement, no installation required. I can’t imagine how difficult a major problem would be dealing with this plan. "
"Easy to purchase - easy to make a claim."
A rep from Allstate Protection Plans, Reviewer1530533754, has responded:
“Hello Reviewer137942457,
We are sorry for any inconvenience you experienced with your recent claim.
SquareTrade does our best to provide our customers with efficient and effective resolutions since we strive to make the claim experience as hassle-free as possible. We also do our best to ensure our specialists are providing accurate and friendly service. In the event the payment is not received within the timeframe provided, our goal is to correct the issue before it causes any further delays. We are sorry this was not your experience.
At this time, we have reached out to you to provide additional assistance and support.
Thank you,
RR”