"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"The young lady was very nice to talk to on the phone. And was very helpful. "
"I don’t feel the proper amt was given for my 65” TCL ROKU smart TV. It would be enough for a basic TCL 65” TV. So I have to be content with a lesser value TV. The insurance should offer true value of replacement. "
"Excellent Service o my vac"
"Thank you for the fast and easy transaction. i was able to purchse new glasses the next day."
"Computer stopped working right after receiving it. Warranty processing was borderline criminal. Submitted receipt, filled out attestation form. Next day asked to send in multiple pictures of non working computer...? Told them I threw it away, they said, oh too bad, no warranty for you. I requested they show me where in the warranty it says I need to keep possession of the non working item until they say I can toss it..."
“Hello MadDougM,
We apologize for any frustration surrounding your claim.
SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to ensure the customer's experience is as hassle-free as possible. However, there are necessary actions customers must take to help us move their claims forward, such as submitting pictures of their damaged item. This requirement allows us to verify essential details, such as the model and serial numbers when applicable.
We reached out to you to discuss this further.
Thank you,
LS.”
"Everyone I talked to was very nice and they helped me as best they could, also helped me get my money back!"
"First off the protection plan doesn’t in fact cover your item it only covers $30 bucks so if it’s over the amount you are pretty much screwed. "
"Thank you for your help with everything "
"When our grand daughter's tablet quit working, Allstate had her a new one within a week. Thank you Allstate."
"Talk to All-State and was instructed to send device to manufacturer, manufacturer did not cover so waited on them to send back and All-State finally took the device in. They could not fix it and now waiting on new device for over an week. No updates "
"My device got fixed and returned so quick "
"I was given help finding my receipt for my recliner and given a check for the balance of the chair with in six days. "
"Very good service thank you. "
"First day I called the agents helped me with my claim and within 3 days the claim was settled!"
"Great fast and easy service "
A rep from Allstate Protection Plans, ouribe0503, has responded:
“Hello Reviewer2432539381,
We apologize for any dissatisfaction with your recent experience with us.
SquareTrade always does our best to offer repair and replacement resolutions as our first priority, and a reimbursement is typically an option reserved for atypical situations. We have designed SquareTrade protection plans to cover our consumers up to the amount spent on the item. The availability of the resolutions is based on several factors, such as the cost of the repair, the purchase amount of the device, whether we can source a comparable replacement item within the coverage limits of the plan, and so on.
Again, we are very sorry for any frustration you have endured with the resolution provided. One of our specialists has reached out to you in order to further discuss this.
Thank you,
OU”