"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"The plan was great. The contact us part is frustrating. You can never reach a real person for help. "
"They helped when I couldnt get in touch with manufacturer."
"They sent me a link to schedule a repair that doesn’t work… 4 different times. I had to call to schedule and then they didn’t give me the right time. This is 3 weeks later to get my tv looked at and they come and is in a hurry and “fix” 2 TV’s. Allstate sent a Canadian board that had to be reprogrammed and took some time. When I express my concern that the prompts on the tv were not normal and I was missing some features he said I would have to sign in and see and left. Now they have to come back and try again and the tv is mounted and I have to take it down again. This is the top of the line tv that Costco sells and they have not been helpful. Sad state when Costco has no customer service. Allstate does not care about the customer! "
"The call taker was extremely helpful. Took time to explain everything and solve the problem immediately good job thanks."
"You're playing games when you know who's messing around?Illegally with phones and you don't want to cover what they pay for I won't do business with you or walmart again"
"Al thought it wasn’t easy to talk with a rep on the phone, once I did, they were extremely knowledgeable, efficient and solve my issue on the 1st call. "
" I didnt realize my bose ear buds where protected,they got washed in the washing machine and no more......
allstate made my day,..Thankks alot."
"I msg them and they asked for receipt and product name and price. I sent them screenshots and by the next day they had a prepaid card ready for me. "
"Fantastic customer service, fast claim response."
"I made a claim online and it work like a charm."
"
Love it was easy to do and fast to get"
"When I applied for my warranty I definitely appreciate Allstate insurance for the service that was provided to me I have not sent in my device yet but I definitely appreciate this company "
"Once my 90 day in store return policy expired, I dreaded filing a claim. The process was straightforward. Two resolutions were presented. Since I had already purchased a new item with the Allstate insurance, I asked for a third choice and received a full refund in two days. "
"So thankful I have this insurance!"
"My TV broke they quickly settled the matter"
A rep from Allstate Protection Plans, ouribe0503, has responded:
“Hello Reviewer4204880948,
SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable therefore we attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companies that are held to these same standards. We are very sorry to hear about you in-home claim experience.
In this case, we were happy to speak with you and provide additional support regarding your claim. We hope to provide a better experience in the future.
Thank you,
OU
”