"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"I forgot how little these plans cover. My plan states "Power : Normal wear and tear is covered on power issues. My issue : Power cord salls out of TV randomly, thus disconnecting the power. TV shuts down. I do not plug it in and out, as I use the remote. This issue is not covered. This is my 2nd interaction with Allstate Protection Plans. They never cover my issues. I now must replace my own power cord. $9.99 at Amazon. Next time I'll pass on the protection that only seems to cover Alien Invasions and Zombie Apocalypse's, and then I can use the $45.00 I saved and buy 4 power cords, just in case. I say skip the Protection Plan that only covers the above issues."
"Was to get a $16. gift to walmart for a warranty on fishing reel, but never received it. I have chatted with representative several times and they say they will sent in one business day but never received it.
"
"I was pleased with the way they handled my claim, I had my money the same day, ordered new glasses the next day. "
"Excellent fast service and fast refund"
"I waiting over 2 months ,I still didn't receive emails to replace machine yet...bad service...Allstate "
"I purchased insurance for my Shark Vacuum Cleaner. I got an email that it was going to be replaced with a similar items. Among the items to choose for replacing my vacuum cleaner were a baby Shark themed Play set or a baby shark themed storage bin. Unnacceptable. I don’t know if that was a joke but I don’t find it funny at all. "
“Hello Reviewer1875973159,
We apologize for any frustrations caused surrounding your vacuum claim.
SquareTrade does our best to provide our customers with efficient and effective resolutions, and our goal is to make the claim experience as hassle-free as possible. We give our specialists extensive training and coaching to provide our customers with friendly, knowledgeable, and accurate assistance. In this case, the claim was filed under the incorrect warranty, which caused confusion. We are sorry for the frustration you experienced due to this.
We reached out to you to address this matter and to provide additional support.
Thank you,
LS.”
"I had purchased a backpack from Walmart online and I paid for the protection plan. Four months after I purchased there was a rip in the stitching. I I filed the claim and as soon as I had filed, the claim I was offered a $44 gift certificate to settle the claim, I accepted the settlement less than two hours later. I had ordered a replacement backpack complete with the protection plan again I received it two days ago. "
"Very easy to file a claim and excellent customer service "
"Excellent service and response."
"My cell phone stopped charging and the charger got very hot. I called the Allstate customer service and they gave me the option to either mail it in for repair or take it to the local shop. I made the mistake of taking it to the local repair shop because I thought it would be more convenient and faster. The local shot is/was terrible, incompetent and a very poor option. They could not repair the phone (although it turned out to be a pretty simple repair). I reported this problem to Allstate and they told me to mail it In to them, which I did. They repaired and returned it within 1 day. Fantastic service. When I bought the phone I was a little skeptical about the insurance but it more than exceeded by expectation.
BTW: When I was talking to my cell phone provider I mentioned I was sending my phone in to the insurance company and they looked a little skeptical and asked who was the providerr. When I told them it was Allstate, the associate then said, 'oh, then that's ok. They're a good company'."
"Everyone was helpful and made resolving my issue a breeze. "
"The customer service was rude disrespectful not helpful at all the worst"
"Just did a claim but nothing has gotten done. "
“Hello Reviewer2350042904,
We apologize for any dissatisfaction with your recent experience with us.
SquareTrade protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the customer's issue.
We reached out to you to further discuss this.
Thank you,
LS.”
"this is insurance co has the best customer service, very friendly, professional and very quick to respond - really fast response. They helped us with a claim with no problem at all, processing is so quick. I recommend them 100%. "
"Plans that may help the future."
A rep from Allstate Protection Plans, LashaunSteele, has responded:
“Hello Reviewer3684477843,
We apologize for any frustrations caused surrounding your TV claim.
SquareTrade does our best to provide expeditious and hassle-free service to all customers. Our Terms & Conditions state that accessories of a covered item are not covered under our protection plans. While SquareTrade does our best to assist all of our customers, we can only approve claims within the specifications of the coverage purchased.
We understand the frustration that can come from this. However, we were happy to speak with you and provide additional support regarding your claim. We hope to provide a better experience in the future.
Thank you,
LS.”