"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"It was wonderful to see how fast you take care of your clients. "
"Fast shipping as promised "
"I usually forgo insurance protection on products, but since my son lost his last earbuds that were pretty expensive, I decided for insurance on the new set that was purchased. It was the best decision. His headphones stopped working due to something technical and I was able to use the insurance. The process was EASY and QUICK! I am so grateful for the entire process. "
"I haven’t had no issues. Good service"
"3 year old GE dishwasher quit & was apparently not repairable. Our insurance reimbursed us for the cost of a new one."
"Sought replacement for defective TV. On April 30 we received an email to select replacement which we did. Waited 13 business days...no TV. Called and was told we did not order even though we had the email to prove we did. Representative did not speak English well and was very hard to understand. She found our order and said they would expedite the TV. Now we have to wait another 7 to 10 business days. "
"We were unhappy but Allstate contacted us and rectified the problem we had. They did so very quickly. Thanks Allstate. "
“Hello Reviewer1078413955,
We apologize for any dissatisfaction with your recent experience with us.
SquareTrade offers a variety of resolution options for our customers to ensure we meet their service needs. We have designed SquareTrade protection plans to cover our customers up to the amount spent on the item. Again, we are very sorry for any frustration you have endured with the resolution provided.
We reached out to you to address this matter and to provide additional support.
Thank you,
LS.”
"I was supposed to receive a MasterCard, to replace my product and haven't received it yet "
“Hello Reviewer3523670693,
We are sorry to hear you are dissatisfied with your recent experience.
SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day in order to ensure the customer receives their payment quickly. We apologize that this did not occur in this case.
At this time, one of our specialists has reached out to you to address this matter and to provide additional support.
Thank you,
TS”
"Fast payment very easy process "
"The rep was very knowledgeable, courteous, respectful and most importantly, Professional. "
"They made it quick and simple process. Less than 24hrs my claim was processed and ready to do lawn work again."
"Customer service was great with the representative. "
"Fast, reliable service. My claim was handled fast "
"The representatives were very pleasant to talk with and they were very helpful and professional thanks "
"It was just the easiest claim process ever fast and no hassles"
A rep from Allstate Protection Plans, LashaunSteele, has responded:
“Hello Reviewer1494764354,
We apologize for any delays you have experienced with your claim.
SquareTrade does our best to provide expeditious and hassle-free service to our customers. Our goal is to provide a smooth claim experience and eliminate any issues that can cause a delay. TV replacements are delivered within 7-10 business days after customers respond to the email confirming that they accept the offer. While issues or delays may occur during the process, we aim to provide the support customers need to complete the process.
We reached out to you to discuss this and ensure the proper support is provided to resolve your issue.
Thank you,
LS.”