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Featured Review


Verified StarTexPower Shopper
Verified
5/5

2018-01-14

"Good experience with StarTex. Have stopped service only because we have moved and no longer require elec service."


Verified StarTexPower Shopper
Verified
5/5

2018-01-13

"No problem until recently. The website needs work"


Verified StarTexPower Shopper
Verified
1/5

2018-01-13

"You have the best electric rates that I know of in our area, and, by far the worst attitude and customer service! Formerly I guided at least 15 customers to use your service. I will NEVER do that agin. You have lost a friend for life."


Rep reply posted 2018-01-23
A rep from StarTexPower, ConstellationCM, has responded:

“We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue. ”


Verified StarTexPower Shopper
Verified
4/5

2018-01-13

"I liked Startex and had no problems that I can recall."


Verified StarTexPower Shopper
Verified
5/5

2018-01-13

"StarTex has always provided us excellent service. This latest time I spoke with representative Delano who was very professional, very pleasant to communicate with. He addressed my issues and indicated he would follow up in three days to be sure all issues were resolved.i"


Rep reply posted 2018-01-23
A rep from StarTexPower, ConstellationCM, has responded:

“Thank you so much for the great review. We work very hard to offer our customers the best experience, so we’re happy to see that reflected in yours. We will make sure to let Delano know that he did a good job.”


Verified StarTexPower Shopper
Verified
5/5

2018-01-13

"Satisfied; girl I spoke with was very helpful"


Verified StarTexPower Shopper
Verified
1/5

2018-01-11

"Very poor. I think about going with another company"


Rep reply posted 2018-01-23
A rep from StarTexPower, ConstellationCM, has responded:

“We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue. ”


Verified StarTexPower Shopper
Verified
5/5

2018-01-11

"Javier in Sales was awesome! Keep up the great work!"


Rep reply posted 2018-01-23
A rep from StarTexPower, ConstellationCM, has responded:

“Thank you so much for the great review. We work very hard to offer our customers the best experience, so we’re happy to see that reflected in yours. We will make sure to let Javier know that he did a good job.”


Verified StarTexPower Shopper
Verified
5/5

2018-01-11

"the gentleman I spoke to was kind and efficient. His demeanor was professional and respectful. he let me know the facts about my bill and additional information pertaining to the overall health of my account. I really appreciated his kind and comforting tone of voice...matched with a pro who was working at the top of his game for the benefit of the customer!!...ME!!!"


Rep reply posted 2018-01-23
A rep from StarTexPower, ConstellationCM, has responded:

“Thank you so much for the great review. We work very hard to offer our customers the best experience, so we’re happy to see that reflected in yours. We will make sure to let your customer service representative know that he did a good job.”


Verified StarTexPower Shopper
Verified
5/5

2018-01-11

"overall everthing was great"


Verified StarTexPower Shopper
Verified
5/5

2018-01-11

"For 5 plus years it was great but the crude response your reprsentative nade me change over the weekend to another provider rven if I had to pay a cancellation."


Verified StarTexPower Shopper
Verified
3/5

2018-01-11

"Startex used to be the best company I ever worked with in regards to customer service, but the larger a company gets the worse the customer service usually gets. I used to refer customers to Startex all the time & normall my reason was because they have the best customer service, really care about their customers. Now Startex is becoming like all the others & not taking the time to truly resolve the issue, because they feel the customer has no options"


Rep reply posted 2018-01-23
A rep from StarTexPower, ConstellationCM, has responded:

“We sincerely apologize for any inconvenience you may have experienced. We would love to hear more about your problem and solve the issue. Give us a call at 1-866-917-8271”


Verified StarTexPower Shopper
Verified
5/5

2018-01-10

"My experience with StarTex Power has always been an excellent experience. As a matter of fact, at the end of the conversation when the representative mentions this survey, I tell them that I would rate my experience a 12 :) which simple means, the experience has been off the charts."


Rep reply posted 2018-01-23
A rep from StarTexPower, ConstellationCM, has responded:

“You made our day! We’re always happy to hear about positive experiences from our customers. ”


Verified StarTexPower Shopper
Verified
5/5

2018-01-09

"from the very first day I signed up, customer service has been consistently excellent, fast, responsive. They promised to lower my electric bill and they have delivered. Highly recommend."


Rep reply posted 2018-01-23
A rep from StarTexPower, ConstellationCM, has responded:

“We are so happy to hear that you had a great experience, it’s been our pleasure!”


Verified StarTexPower Shopper
Verified
5/5

2018-01-08

"Good. The rep was very patient and knowledgeable."