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Featured Review


Verified StarTexPower Shopper
Verified
4/5

2018-01-08

"My experience has always been excellent except for the latest website issue that isn't resolved."


Verified StarTexPower Shopper
Verified
5/5

2018-01-07

"Someone dropped the ball somewhere. My experience with the customer representatives was outstanding. However, twice my power was not turned on when it was supposed to be. Then, it was not turned off when it was supposed to be. Something went wrong in this process. Not very happy about the fact that I had to make four calls to get everything accomplished."


Rep reply posted 2018-01-23
A rep from StarTexPower, ConstellationCM, has responded:

“We sincerely apologize for any inconvenience these issues may have caused. We would love to hear more about your experience and solve the issue. Give us a call at 1-866-917-8271”


Verified StarTexPower Shopper
Verified
5/5

2018-01-06

"It’s been great mostly. Had a glitch with web site, so called for resolution. Only problem was lllooonnnggg wait to get to a rep."


Verified StarTexPower Shopper
Verified
5/5

2018-01-06

"Fast response and no wait for customer service on phone"


Verified StarTexPower Shopper
Verified
2/5

2018-01-06

"It has never been even close to good."


Rep reply posted 2018-01-23
A rep from StarTexPower, ConstellationCM, has responded:

“We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue. ”


Verified StarTexPower Shopper
Verified
1/5

2018-01-06

"want good web site-- not phone"


Rep reply posted 2018-01-23
A rep from StarTexPower, ConstellationCM, has responded:

“Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Don’t hesitate to reach out to us with any questions you may have. ”


Verified StarTexPower Shopper
Verified
3/5

2018-01-06

"Your telephone reps are lovely. I have growing concerns about your company as you are unable, after two months, to restore online service."


Verified StarTexPower Shopper
Verified
4/5

2018-01-06

"very good and got the thing i wanted done first time."


Verified StarTexPower Shopper
Verified
3/5

2018-01-05

"I have had nothing but trouble getting into my account since you started the constellations program. I have to change my password every time I get on."


Rep reply posted 2018-01-23
A rep from StarTexPower, ConstellationCM, has responded:

“We sincerely apologize for any inconvenience these issues may have caused. We would love to hear more about your experience and solve the issue. Give us a call at 1-866-917-8271”


Verified StarTexPower Shopper
Verified
3/5

2018-01-05

"Poor. You have a technical issue with your website that has been occurring for five days. Someone is not doing their job."


Verified StarTexPower Shopper
Verified
1/5

2018-01-05

"I was promised that someone would call--someone who could help. Almost two weeks later no call!!!!"


Rep reply posted 2018-01-23
A rep from StarTexPower, ConstellationCM, has responded:

“We sincerely apologize for any inconvenience these issues may have caused. We would love to hear more about your experience and solve the issue. Give us a call at 1-866-917-8271”


Verified StarTexPower Shopper
Verified
5/5

2018-01-05

"Your phone support team got the job done."


Verified StarTexPower Shopper
Verified
1/5

2018-01-05

"I am dropping Startex when contract expires."


Rep reply posted 2018-01-23
A rep from StarTexPower, ConstellationCM, has responded:

“We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue. ”


Verified StarTexPower Shopper
Verified
5/5

2018-01-01

"Quick, professional and easy. What more could you ask for?"


Verified StarTexPower Shopper
Verified
5/5

2018-01-01

"Helped by repesentative Rob and he was very helpful."