"My experience was awesome! Thank you StarTex!"
"My experience has always been excellent except for the latest website issue that isn't resolved."
"Someone dropped the ball somewhere. My experience with the customer representatives was outstanding. However, twice my power was not turned on when it was supposed to be. Then, it was not turned off when it was supposed to be. Something went wrong in this process. Not very happy about the fact that I had to make four calls to get everything accomplished."
"It’s been great mostly. Had a glitch with web site, so called for resolution. Only problem was lllooonnnggg wait to get to a rep."
"Fast response and no wait for customer service on phone"
"It has never been even close to good."
“We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue. ”
"want good web site-- not phone"
“Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Don’t hesitate to reach out to us with any questions you may have. ”
"Your telephone reps are lovely. I have growing concerns about your company as you are unable, after two months, to restore online service."
"very good and got the thing i wanted done first time."
"I have had nothing but trouble getting into my account since you started the constellations program. I have to change my password every time I get on."
“We sincerely apologize for any inconvenience these issues may have caused. We would love to hear more about your experience and solve the issue. Give us a call at 1-866-917-8271”
"Poor. You have a technical issue with your website that has been occurring for five days. Someone is not doing their job."
"I was promised that someone would call--someone who could help. Almost two weeks later no call!!!!"
“We sincerely apologize for any inconvenience these issues may have caused. We would love to hear more about your experience and solve the issue. Give us a call at 1-866-917-8271”
"Your phone support team got the job done."
"I am dropping Startex when contract expires."
“We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue. ”
"Quick, professional and easy. What more could you ask for?"
"Helped by repesentative Rob and he was very helpful."
A rep from StarTexPower, ConstellationCM, has responded:
“We sincerely apologize for any inconvenience these issues may have caused. We would love to hear more about your experience and solve the issue. Give us a call at 1-866-917-8271”