"I will be switching companies. This is the 3rd month in a row where I had to contact customer service. Since merging with constellation the website keeps going down or try back. No time for that. I know it’s a new merger but 3 months is long enough to work out the kinks in the system without wasting my time. This is the 2nd time I received a pink notice from ya while I was trying to register every month. I don’t have time to sit and reregister every month"

"I have not been able to sign in online for 3 mounts and just keep getting the run around when I call."

"Very difficult. Would not accept the password I’ve had for years. Then it was hard to change because I didn’t realize for a while I couldn’t use but three ways to"

"As always the representatives are friendly, knowledgeable and helpful."

"Good technology but bad results for problem solving"

"Great! I love Star-Tex. We will be doing business with them for a very long time."

"I couldn't logon with my ID to put in a new password as you ASKED me to do. Couldn't find anybody to talk to. Finally send email twice to customer service that the new procedure didn't work. So they sent me an email repeating the unworking instructions. TWICE. I sent a third rather cranky email and your rep. called to say they were having problems, and hoped to fix it soon. Still waiting."

"It has been a long time since a customer service rep went above and beyond. Too bad there are only a handful left. Great service, thanks."

"Great but an inconvenience."

"Generally I have been otherwise pleased with the service."

"Great experience. The representative was eager to help, polite, and professional."

"Frustration at having to try to get into the system after repeated re-setting the password."

"Why did you change websites. This was a nightmare."

"Every thing went well once I could talk to someone in the US."

"Jasmine was AWESOME!!!!!!!!!"