"Make it easier for the new company to make it easier for existing customers to log into their account"

"always pleased with startex"

"It was helpful answered my concerns the rep was nice and friendly"

"I had no issues. I would have kept the service, but we moved to an area where we have no choice but to use their service."

"I had called for account access issues but ended up having my account reviewed, hence receiving the lowest rate in the market. This is something I was oblivious about. I was also able to pay my bill all done in a few minutes. Thanks you for your courteous service."

"The person I spoke to on the phone was terrific."

"It was a superb disappointment"

"Thanks so much for the help!"

"I was so frustrated with this experience that I hope I never have to deal with call center again."

"Very easy to have online chat for help and phone service as well"

"Customer service rep was professional, knowledgeable, and a pleasure to talk to!!"

"Have been a customer since 2012 and all was good until you changed your website. I couldn't log on, pay my bill, got signed up for auto pay and got a late charge. Did you out source your customer service representatives? Very very unhappy customer."

"up til now, i loved startex. now will start looking for a new provider."

"After having been a long-term customer who never missed a payment and has excellent credit, the renewal offer you came up with for me was worse by all accounts of one of your competitors that had never had a business relationship with me. Champion has the same BBB rating and a better customer complaint rating on Powertochoose.org than Startex, yet apples to apples they offered me a better plan. I asked your rep if they saw any reason for me not to switch based on this information, and they could not provide one. As a long-standing customer, I am voting with my feet. I miss the Houston company I signed up with long ago and feel like just a number to Constellation. I will be glad not to have your people calling me during dinner offering me services outside of your core competency. I will tell my friends about how your company treated me as a long-term customer."

"See above, question 30. CSR was great, website, after years of being painfully, and inconveniently slow, is making me search for a new provider for our six accounts."