"My experience was awesome! Thank you StarTex!"
"I keep calling to see if there is a promotion on the Nest thermostat for customers. Many of the power companies offer this to help reduce cost in the summer months. Unfortunately I have not been able to find that offer through this company. Very disappointing!"
"We loved StarTex and the ability to choose. We moved to Arizona, where power is still regulated. Please come to Arizona and give us choice."
“We are so happy to hear that you had a great experience with Constellation, it’s been our pleasure!”
"I paid for power, I got power so in that respect it was good."
“Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Don’t hesitate to reach out to us with any questions you may have. ”
"I like StarTex. I've been a customer for a number of years. I hope this was a one-time glitch."
“Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Don’t hesitate to reach out to us with any questions you may have. ”
"Signing up was easy and completely effortless!"
“We are so happy to hear that you had a great experience with Constellation, it’s been our pleasure!”
"I really enjoyed using Startex for the past 4 years. Unfortunately other companies are offering cheaper prices and Startex could not match them."
“Thank you so much for informing us of your experience. We offer many different plans and would love to talk to you about finding one that would meet your needs. Call 1-866-917-8271 so that we can find the right plan for you.”
"you are very fast to send a cut-off notice.Payment was in the mail for a full week.maybe check our payment record."
“Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Don’t hesitate to reach out to us with any questions you may have. ”
"It was better than I had expected."
“Thank you so much for the great review. We work very hard to offer our customers the best experience, so we’re happy to see that reflected in yours.”
"Customer Service Rep was professional, courteous, patient and quite helpful. Unfortunately, due to issues with my former email provider and your website (I'm unable to reset my password; your website displays directory can't be found error), I have still been unable to access my Startex account."
“We sincerely apologize for any inconvenience these issues may have caused. We would love to hear more about your experience and solve the issue. Give us a call at 1-866-917-8271”
"Overall experience was satisfactory however I still feel like I have to track my referrals for peace of mind"
“Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Don’t hesitate to reach out to us with any questions you may have. ”
"Not happy when my service was terminated for non-pyment of service which i had to prove it was paid and got 2nd notice again this month ...this 1st occurred in April ..this issue in question was for the month of Feb and 2 months later my service was terminated after resolving the issue i was not given credit for your company's mistake nor an apology."
“We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.”
"Said they would contact me and never called back"
“We sincerely apologize for any inconvenience these issues may have caused. We would love to hear more about your experience and solve the issue. Give us a call at 1-866-917-8271”
"Star Tex has been great for me. I've had no problems with them."
“You made our day! We’re always happy to hear about positive experiences from our customers. ”
"Not too good they have not been able to help me with my account for several months"
“We are so sorry to hear about your negative experience. Give us a call at 877-997-9995 so we can be sure to solve this issue.”
"Excellent courteous and prompt"
“You made our day! We’re always happy to hear about positive experiences from our customers. ”
A rep from StarTexPower, ConstellationCM, has responded:
“Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Don’t hesitate to reach out to us with any questions you may have. ”