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Chance of future purchase:
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Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
2/5

2023-01-17

Unable to book the ticket

"There was numerous back and forth emails asking for card information, payer ID info, a booking fee was deducted off the card - and then i was told that they were not able to take payment off my for the flight. I contacted my bank and they could not pick up any reason why this ticket was not processed, there were no restrictions from the banks side. so after numerous emails back and forth with Student Universe the booking was cancelled and i am still awaiting the booking fee to be refunded to my card
"


Verified
5/5

2023-01-16

Recommendable

"Good fare, easy to navigate!"


Verified
5/5

2023-01-16

It was great

"It was great. I enjoyed how quick it was. "


Verified
5/5

2023-01-16

Perfect!!

"I got it done quickly without any hassles when buying tickets...:)"


5/5

2023-01-14

So far so good

"Hope all goes well and the booking actually goes through with frontier because I called and they couldn’t help me"


Verified
2/5

2023-01-13

Uncooperative and unhelpful

"Not worth the minimal savings
"


Rep reply posted 2023-01-19
A rep from StudentUniverse, StudentTraveler, has responded:

“Hi, sorry that you felt that way. However, the ticket you purchased was a non-refundable ticket, and it was stated in the terms before booking confirmed. If you prefer more flexibility, you could choose to upgrade your ticket. Thanks.”


Verified
5/5

2023-01-13

The service was Excellent

"Very professional and fast"


5/5

2023-01-13

An error made by me was quickly resolved by phone.

"I inadvertently booked online an internal flight within Malaysia on MH to fly seven days before I actually wanted to fly, but the agent promptly responding to my call to the USA helpdesk number was able to resolve the issue at no cost to me. The next day I received by email the first of two revised tickets. I was promised both tickets in 24 - 48 hours, which on the performance of the agent I fully expect to happen. The agent was courteous, efficient and polite, and easy to understand. "


Verified
5/5

2023-01-13

Super easy to book

"I tried booking the same flight on a well known competitor, and it was a disaster. Thanks for making it super easy. "


Verified
5/5

2023-01-13

todo bien

"Fue mi primera vez comprando un vuelo, estaba algo nerviosa, pero todo salió perfecto "


5/5

2023-01-12

First time

"It is fast and easy to use "


Verified
5/5

2023-01-12

Good prices

"They have plenty of good deals"


5/5

2023-01-12

Great

"Great time booking with them"


Verified
5/5

2023-01-12

Very happy with the ticket prices.And when I called I got answered straightaway

"Excellent.I will surely book again"


Verified
5/5

2023-01-12

I got what i wanted easily

"i bought a ticket to Sydney"