"I have received an additional 20$ discount when booked through Student Universe"
"My flight was cancelled hours before it was due to take off, called up and customer service kept refusing to listen to my issue as I calmly explained, instead talking over me. I was placed on hold 3 times waiting to talk to a supervisor, who I never got to speak to. In the end, the employee taking the call hung up on me with no resolution and no new flight booked! I had to then call back when another employee answered and assured me I would be given a full refund guaranteed, yet I haven’t received any written confirmation for this nor the funds back into my account. I am so disappointed and appalled with this company “Student Universe”and the service that their team provide. It seems like a team that is unfortunately used to ripping students off who are already struggling. I hope this review can be taken on board so that service can improve before customers begin to find more reliable third party travel agents!"
"All went to plan. Good site to book on, price better than most. However short changed myself because I completed booking and then realised I had been sent a first user promo-code which would have saved a further 30 bucks of flight if I had used. Oh well, next time! Booking app very user friendly"
"No issues here .... A good service from the Aggregator"
"Never received my ticket information! And so had to call to recieve it"
"I purchased my flight with you for 36 dls I believe or 34dls, well at the end someone charged 103 dls, I call frontier and they said your company did and you said they did, so I'm so disappointed the lady I spoke with told me she was gonna call me back on Friday till now no one has contact me to resolve this issue, I'll make some calls and find out what happened cause is not fare and I'm so disappointed "
“Hi sorry for the confusion. After investigating the case and communicating with the airline, we have confirmed that the fare price should be $36.98 instead of $103 charged by the airline. We will request a refund from the airline as soon as possible.
Update on 6/29: Though the airline over charged our customer, we have refunded the fare difference from our end. Let us know if you do not see the refund after 1-2 billing cycles. Thanks for choosing StudentUniverse. ”
"Noting to report. Everything was smooth. "
"StudentUniverse saved me time and money
"
"I have made a flight booking and it canceled after 48hrs , i lost the my place in the flight , and the price of the flight has been raise with 450$ ,"
“Hi, sorry that happened. The transaction was not successful as the BIN we received did not match. If you think this is a mistake, feel free to contact us via customerfirst@studentuniverse.com and we will have our supervisor review your case. Thank you.”
"??would like to have been able to pick my seat"
"It was the worst experience of my life I did get good deal for my money but it took me almost all night just to get my itinerary for my room and my airline I don't think I'll ever go to your site again"
"still awaiting a reply from them to answer my queries "
“Hi, sorry for the delay. Our customer service has replied to your email and if you have any other questions, feel free to give us a call. ”
"Prices are not cost-effective, after booking my flight I found other websites offering good prices."
“Hi, we are happy for you that you found cheaper fares! We also allow 24hr free cancellation (for most of the flights), so you can always cancel for free and book another better flight! ”
"I paid for a checked bag. The airline said I didn’t pay for it. This lead to arguments which led me to be banned from boarding. Hands down this vacation was a nightmare "
“Hi, sorry for your experience. However, currently we do not sell checked bags on our website or app, and we could not find such checked bag purchase info in your booking. Feel free to contact our customer service if you need assistance. ”
"It was inexpensive, quick and convenient "
A rep from StudentUniverse, StudentTraveler, has responded:
“Hi, we are deeply sorry about the inconvenience. It's always frustrating that the airline changes the original flight and puts passengers in another one that doesn't work best for them. And in this case, unfortunately, there were no available alternative flights that met our customer's need. We could rebook the customer with another airline but fare difference would occur as they were not the same airlines. Anyway, we could have done better to assist our customer, and we would learn from this lesson. Our agents tried to call the customer three times to apologize and issued a refund but all went to voicemails. However, we then sent out emails to acknowledge a refund. Feel free to contact us if you have not received the email or any other concerns. We apologize again for any inconvenience caused. ”