"flight leaving tlv was delayed as result i missed my conection in montreal they rebooked me for a flight 20 hors later which was also delayed "
"Great price, quick customer service, many options. Highly recommend. Love that they cater to students, I have used them many times."
"Good flights at fair prices"
"Works great honestly, not a waste of money "
"Great experience and helpful customer service"
"It took 40 minutes to book a flight via the phone. I had to use a flight credit, so I had to book over the phone. Then, I was charged a $50 manual booking fee when I had no choice whether to book online or via the phone. I would have preferred online."
“Hi, sorry for the long 20 mins phone call as our agent wanted to confirm everything all set. Plus, we've waived the $50 manual booking fee so you should be seeing the refund in a couple of business days. Thanks for choosing StudentUniverse!”
"It was kinda difficult reaching someone "
"Ticket price was reasonable. Was asked to choose a seat. After all that was said and done there was no savings and the ticket price was higher than retail. Fool me once…
"
“Hi, thank you for choosing StudentUniverse and we are glad you agreed the ticket price was reasonable. As for seat selection, airlines charge fees depending on the seats you choose, and the fees also vary from airlines. Hope we could help you save more next time! ”
"I was trilled with that service "
"The customer service team could improve on communication and professionalism. "
"I tried to book ticket using student universe, but when I give all my credit card details and hit submit, it didn't give me order confirmation, no order number and any email. So I tried booking again. I got email and confirmation. After some time I got for the email for booking which I booked first. So money deducted two times and I called student universe and ask for refund, they didn't refund my money yet. So I don't recommend this site to book your tickets."
"Very easy and great customer service"
"I Give positive feed back because much better than the travel agency right now.
Just keep up with that level of service."
"Was never given a choice on baggage fees prior to purchase. "
“Hi, we display baggage info throughout the booking process if you need such info. When you start a search and arrive at the result page, you will find "Baggage" in each flight. It tells you how much is charged for the 1st and 2nd checked bags. We also provide a link to guide you to the airline's baggage page if you need more clarity. Once you select a desired flight, we then again show the baggage info under "Important Flight Information". Hope this help you better understand the baggage policies from different airlines. Thanks!”
"We’re good. Would recommend to friends."
A rep from StudentUniverse, StudentTraveler, has responded:
“Thank you very much for your understanding and kindness. Always feel free to reach out to our customer service whenever you need assistance! And thank you for choosing StudentUniverse.”