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Customer service:
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Return/Replacement policy:
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Verified
4/5

2022-05-24

very very good service

"but to sign up on student univers can be better"


Verified
4/5

2022-05-24

Cheaper flights - sometimes bad seats

"I am a college student who likes to travel on a budget, I like that I can travel cheaper still while being a student. I would say the only cons are sometimes poor seats and only a personal item, pay extra for luggage and carryons. But I can handle being a little uncomfortable for a few hours! "


Verified
5/5

2022-05-24

great online travel agency

"website is easy to navigate. Great deals and promotions. Highly recommended "


Verified
5/5

2022-05-24

Satisfied

"Pretty good, overall I’m pleased "


Verified
5/5

2022-05-24

Awesome!

"I got a flight voucher through a program I am going abroad with so my flight was EXTREMELY inexpensive. However, my voucher got messed up when I was checking out and I had to call customer service…they were probably the most polite and amazing customer service I’ve ever spoken to! They resolved my issue so quickly and we’re so helpful. "


Verified
2/5

2022-05-23

not flexible tickets

"why is it not flexible tickets "


Rep reply posted 2022-05-24
A rep from StudentUniverse, StudentTraveler, has responded:

“Hi, we provide flights tickets with different classes such as basic economy, economy, premium economy, business, and first. We also display the limits and restrictions for each type. Kindly refer to the terms so you could select the tickets that suit you. Thanks for choosing StudentUniverse, and we hope you find one that meets your needs next time. ”


Verified
5/5

2022-05-23

it was good

"excellent customer service"


Verified
4/5

2022-05-23

Solid Experiences Each Time

"I have used StudentUniverse multiple times in the past several years as an undergraduate student, and it has gotten me relatively cheaper flights than I otherwise would have gotten. It is not difficult to use, but even as a tech-savvy gen z, feels like it could be slightly more user-friendly. Customer service has always been good to me, which in this day and age is sometimes more valuable than the goods part of any company. I would give my most recent experience 5 stars, as I had a flight cancelled and rebooked 3 times due to inclement weather, and the SU representative was kind and patient, spending an hour with me on the phone to try and find a flight that worked to get me back to work on time."


Verified
5/5

2022-05-23

Nice

"Very amazing exprience for me"


Verified
5/5

2022-05-22

Good place for discount student rates!

"Found a good price for a last minute ticket! I always have had good luck with Student Universe."


Verified
5/5

2022-05-22

The best

"Easy cheap and convenient "


Verified
5/5

2022-05-22

The best prices and absolutely spectacular service.

"I've been booking with them for years and have never had a bad experience, even with emergency cancelations and changes. Great deals even on last minute flights. Stuff is incredibly efficient, patient and kind. Highly recommend. "


Verified
5/5

2022-05-20

Awesome

"Great prices and great,deals"


Verified
5/5

2022-05-20

Awesome prices

"I was sort of Denver to Chicago flight in a weekend. Was not able to find any good deals anywhere, but student universe had a really sweet deal and I just booked it for its awesome price!"


5/5

2022-05-19

Good Service

"The guy who took my call was friendly, helpful and knowledgeable, I didn't have to wait long"