"The price changed abruptly when you look or open the app frequently. This is trap for costumers"
"It was a great experience and very streamlined. Would use this service again."
"I booked a last minute ticket to get back home urgently. I had never booked with StudentUniverse and was rather disappointed that my payment was accepted, the booking confirmed, but when I tried to check in before leaving Sydney for Perth to catch my connecting flight to Albany I was not able to check in. I stressed for the entire flight from Sydney to Perth to find that I did not have a ticket although my payment had been accepted and booking confirmed. I had to purchase a new ticket with another vendor as I was not able to contact anyone from StudentUniverse in the short time frame. It was very upsetting. "
"Even after sending all the required documents with in the time, they have cancelled the ticket."
"Easy, Knowledgeable and Helpful "
"They send me an email requiring MY PERSONAL INFORMATION:
"In order to make sure everyone is who they say they are and protect both the traveler and cardholder, we need to confirm some information.
Please reply with the following by 08PM EST on May 16, 2022:
The cardholder’s phone number and email so we can contact them
Color pictures (not scanned) of the front & back portion of the card used in the purchase, with the first 12 digits of the credit card number and the security code covered.
A photo of a valid ID showing the card holder’s signature.
Valid ID of passenger/s.
Once we’ve confirmed the card information, your reservation will be ticketed at the current rate available.
Unfortunately, if we do not receive this information in time, we will have to cancel the flight and refund any charges made."
All this happen hours after they already sent me my flight confirmation email.
YOU TELL ME THIS AIN'T SCAM"
"I booked a flight and my card was charged 347 dollars. after a few hours StudentUniverse canceled my flight due to a "card information mismatch". when I asked them how they would charge me if the info is wrong and to refund me, they said they did not charge me and refused to refund me."
"Total scam didn’t get my flight at all"
"Won't be back again... totally waste my time "
"I absolutely love this app. I was looking for a flight to Paris and they were going for over $700… how’d I find one here for $352??? PERIOD!"
"I booked a flight to South Korea with this app. It was easy to see which dates I could get the cheapest flights using flexible dates and I was able to easily and quickly get the deal closest to the price I expected. The timer obviously made me feel rushed to make my decision but it was worth it."
"Was so convenient to book my fight. Highly recommend."
"Not a humongous difference with the prices but still better than the rest"
"It was awesome. Simply put!"
"I got a really good deal for my flights as compared to the flights you see on the carrier website and the support team are also very helpful. Extremely useful for students and highly recommend it! "
A rep from StudentUniverse, StudentTraveler, has responded:
“Hi, we are sincerely sorry this happened. Please reach out to our customer service and we will have this sorted out in no team. ”