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Product & services pricing
4.14/5
Chance of future purchase:
4.29/5
Shipping & packaging:
4.38/5
Customer service:
4.21/5
Return/Replacement policy:
4.21/5
Featured Review


Verified
5/5

2024-11-07

Excellent experience

"Fast shipping, great packaging - nothing out of order or damaged. Can't ask for more!"

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Verified
5/5

2024-11-07

Quick

"Order came the next day and everything was there, hard to find that these days. "

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Verified
5/5

2024-11-07

"My order arrived very quickly. Had the parts I needed and excellent pricing. Would recommend highly Supply House for all plumbing and heating needs."

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Verified
5/5

2024-11-07

Tubing Insulation

"I received the Titan pipe insulation tubing very quickly and like the product. Thank you very much."

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Verified
5/5

2024-11-07

Quick service, perfect match parts

"Bartledoo for the looney wheels "


Verified
5/5

2020-10-29

Excellent service

"Great service, and the next day delivery, can not ask for anything more then that, I’m very happy with everything, thank "

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Verified
5/5

2024-11-07

Efficient website

"Was very easy to get on the website and order and get my product within two days"


Verified
5/5

2024-11-07

Great customer service

"Ordering was very easy as the website was easy to navigate. They had the part I needed. Part arrived broken due to rough shipping (box was clearly dropped) and I called customer service and got to talk to a real person! within minutes. They sent a replacement part right away. Replacement part arrived within 2 days and was installed. My furnace is back in business! "

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Verified
5/5

2024-11-07

Beefy

"I like temu ok yes I did as"


Verified
5/5

2024-11-07

business done the way it should be

"The whole transaction was flawless and the shipping was lightning fast."

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Verified
4/5

2024-11-07

Combi boiler parts

"Got everything I needed, only complain will be that we canceled some item before the order was processed and the item was shipped anyway. Had to call to cancel but overall good service. "

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Rep reply posted 2024-11-15
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:

“Hello,

Thank you for reaching out with this review. We're thrilled to hear you found everything you needed for your project. We apologize for the mix-up with the canceled item and appreciate your understanding as we sorted it out. Your experience matters to us, and we're always working to improve! We're glad you had a good overall experience, and we look forward to helping you again in the future! If we can try to further assist, please don't hesitate to reach out to us at 1-888-757-4774.

Thank you,
Danielle D.
SupplyHouse.com Team”


Verified
1/5

2024-11-07

Inaccurate shipping date

"I chose this company because of the ship date. It's going to be at least a day late."

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Rep reply posted 2024-11-14
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:

“Hello!

Thank you for reaching out with this review. We deeply apologize for the inconvenience you experienced on your recent order with us and that you had experienced any delays in your shipment. We understand receiving your material fast is important for you and we work hard to stay true to the lead times provided. We truly understand how this additional delay is very frustrating and we appreciate you bringing this to our attention as we truly care about providing our customers with the best possible service. Due to this unexpected delay, we would be happy to provide a discount on your order in the form of a partial refund to your original form of payment. Once this has been issued, you will be emailed the refund confirmation details. This may take between 1-2 business days.

Again, we sincerely apologize for any inconvenience this may have caused to you. If you have any other questions or concerns regarding a recent order please feel free to contact our customer service team at 1-888-757-4774 or chat online under “Contact & Support” on our website.

Thank you & have a nice day!

Thank you,
Danielle D.
SupplyHouse.com Team”


Verified
5/5

2024-11-07

Well done!

"Had exactly what I needed and got it here quick!"

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Verified
5/5

2024-11-07

First timer user

"Looking for and order the part I needed was easy. The product was delivered in record time and was perfect. I will return to Supply House for my other radiator supplies. "

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Verified
1/5

2024-11-07

Where is my stuff

"I placed an order it has not arrived when you said."

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Rep reply posted 2024-11-15
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:

“Hello,

Thank you for reaching out with this review. We sincerely apologize for the inconvenience you experienced on your recent order with us and that you had experienced any delays in your shipment. Upon review of the tracking information, we see that your order was delivered on 11/6 as originally expected when the order was placed. If you did not receive this, please reach out so we can check further into this for you! We understand receiving your material fast is important for you and we work hard to stay true to the lead times provided. We appreciate you bringing this to our attention as we truly care about providing our customers with the best possible service.

Again, we sincerely apologize for any inconvenience this may have caused to you. If you have any other questions or concerns regarding a recent order please feel free to contact our customer service team at 1-888-757-4774 or chat online under “Contact & Support” on our website.

Thank you,
Danielle D.
SupplyHouse.com Team”