"Did not receive merchandise. Request for automated status via email, got tracking number for someone else's order. No way to communicate. Have disputed charge with CC company."

"Faster shipping with correct products. Some cheap items are dead upon arrive. I sent email to contact with the cumtomer service. They replied me in the second day and send me the replaced items free of charge without let me ship back the broken ones. I save the shipping fee for the returning, good experience with this seller. I had purchased twice before, not bad. "

"Same story as other reviews. Ordered 5 items, received 3, charged shipping for all 5 items, charged for all 5 items on my CC. No replies to my emails and no answer to phone calls. This store should be shut down. Opening a dispute with my CC company. Do not buy from this store."

"[Update2] I received the correct product today, a month and a half after my initial order. The product was top quality and works well. The web site still does not work correctly. The product you are looking at isn't necessarily the product that will be added to your cart when you press the "Add to Cart" button. I might still purchase from them, but I will be very careful of what I order and understand that problems can take a long time to get resolved.

[Update] I finally received a response about 10 days after receiving my incorrect order (see below). They issued me an RMA number and I returned the drive for exchange October 2. Today I received notice that a package is being sent to me and I hope it is the correct drive. The email I received was courteous and apologetic. I will follow up when I receive the drive in a few days.

[original comment] As I have had success ordering from Surplus Computers in the past, I receive their email ads regularly. I had been thinking about updating my notebook computer optical drive to a DVD writer and saw they had them for sale. I click on the link in the email for the product and my browser opened a window showing it. There was another similar product shown in the email and I clicked on that to compare it and make sure I was ordering the correct drive. This opened a second browser window and I was able to determine that this would not work with my computer. I closed that browser window and was looking at the original window that I opened. I verified that this was the correct drive and clicked the "Add to Cart" button. I then proceeded to check out. At the confirmation page, I noticed that the drive on the order was not the drive that I added to my cart. It was the drive from the window that I had closed. I immediately sent an email to their "orderprocess" email address as they direct for modifying orders. I also called their phone number several times (during business hours) and could not leave a message as all the voice mail boxes I tried were full. I never got a reply to my emails and don't think they were read as I never received a return receipt. I received my order today and guess what? It was the wrong drive. I sent an email to their "RMA", "RMA2" and "websales" addresses and will wait and see if I get a reply. So far, I am disappointed that I was not able to correct this problem before the order was shipped. They now have a second chance to correct this problem."

"I saw an item I liked from their email. I ordered couple other items as well. They sent me only two of the items I ordered. They charged me the correct amount but a) they didn't bother letting me know it was out of stock, b) they didn't bother responding to my emails.

I would not do business with them again."

"The worst company I've ever dealt with. Defective Products, bogus RMA's, and a failure to comunicate. I will never order from them again."

"Scandalous company, delivered faulty product and would not return e-mails or phone calls. Finally had to setup chargeback with bank to get issue resolved. I lost money because I had to ship items back that I never got to use... !!!BEWARE!!!"

"Placed order, received confirmation, never shipped, no response to e-mail, they don't answer telephone. Not sure if they took payment, I'll see when cc bill comes. I'll stay away from them from now on."

"i think that this store is quite fraudulant. i ordered two mice, and a few filler items. when i recieved the package, i noticed that neither one of the mice were in it, just some of the filler items i ordered. i then looked on the invoice and the 2 mice that i ordered said out. they had cancelled those 2 mice without contacting me through email or anything. i also paid full shipping on everything since this store' shipping stacks. i was very dissapointed because i would not have even ordered if i new i wouldnt get the mice, instead i spent $30, half of it being shipping on stuff i didn't really need. i wasnt impressed with the service. i also recieved a web cam that on the site said was new, but when i recieved it, it said refurbished."

"Ordered 4 items on Friday morning, 8/3. I decided to do a "will call" since they're on my way home from work. Received confirmation of order later that morning. I was hoping for them to have the order ready to pick up Monday afternoon.

Well, Monday came and went. Tuesday came and went. Wednesday came and went. Thursday came and went. Thursday evening I send them an email, asking for a status update on my order. Friday came and went; no response. Then Monday came and went; still no word on my order.

Finally on Tuesday I call them from work, and go straight to their automated voice answering system. I "beep" my way to the order status option, only to hear "due to the high volume of calls, we may not be able to respond right away. Try emailing us instead". Yeah, right.

Since they'd already ignored my email, I didn't see much point in leaving a phone message, so I clock out for lunch and drive over there (they're only about 5 minutes away). When I get there, Mike directs me to the back of the building for will calls, so I go there.

I give the guy in the back my information, and they go off to find my order. 10 minutes later, he comes back and says he's got my order ready, but 2 of 4 the items are out of stock. I pick up the other 2 items, sign the packing slip, and take off.

So it looks like my order was delayed because some of the items were out of stock. But why the hell did they take the order if they were out of stock? And why didn't they inform me right away when they found this out? And why did they ignore my email when the order was overdue? And why can't they be bothered to answer the phone?

To their credit, however, they did remove the out-of-stock items from my invoice, and my CC was only charged for the items I picked up. And they also removed the shipping charges from the order (they put a temporary shipping charge on will calls, then take it off when you pick it up. Supposedly if you fail to come pick it up, they ship it to you and charge you for it).

So I won't be placing any online orders from them again. Their complete lack of customer service is very disturbing. What if I wasn't able to drop by in person? How long were they going to ignore my emails and keep me in the dark?

Bottom line: if you want great prices and great service, go to Newegg. If you want great prices and terrible service, go to Surplus Computers."

"DO NOT BUY FROM THEM!!!

They sent wrong iten. No reply to numerous emails. Phone goes straight to message. Finally I sent the item back with a letter, copies of my emails and the invoice, no response or money back. Now I'm out my item and the money!

DO NOT BUY FROM THESE GUYS UNLESS YOU LIKE THROWING MONEY DOWN A HOLE!!!!!"

"These guys suck, purchased items online on 8/5 ... received an order confirmation the same day. After that, no tracking number, no items as of 8/15 ... they don't reply to any e-mails, or phone calls. Worst customer service ever, save yourself some time and money and DON'T BUY FROM THEM. If they don't respond by the end of the week, I'm openning up a dispute with my credit card company. Its a shame crooks like them are in business."

"Bought a defective Logitech MX400 mouse.
After 5 emails to them and no response, I gave up.. no longer worth my time to chase after $25.
To exchange product, you must receive a response from them and fill out a lengthy exchange form (no refunds). Terrible service, defective product, NEVER buy ANYTHING from them, unless you want to gamble on their low prices. "

"Terrible Customer Service. Their website does not provide order status. They don't accept returns, they don't provide a telphone number, and they ignored my email."

"I concur with other opinions below that this company is on the decline with their service and reputation. I had ordered several times over the years with very positive results. Recent order had a mix of items - new hard disks, power supplies, a wireless mouse, etc. I received prompt email order confirmation and tracking numbers when shipped. Box arrives and several pieces of my order are missing although the invoice attached to the box shows all items and the full purchase charged to my CC. I email support and two days later get an email indicating the missing items are out of stock. No warning email, no asking if I want to cancel or change the order. I check my CC charge and it HAS been adjusted to offset the missing items cost (thankfully). I then look at the invoice closer.... I was charged 8.25% sales tax (the California rate I presume) and I live in Georgia!!! I sent another email about removing the sales tax charge but have yet to hear anything back. This is the last order they'll get from me."