"Item was back ordered, estimate was given and updates for order's status was provided promptly. Great communication!"

"Sweetwater sets the standard by which all other online vendors should be judged. They care about their customers and it shows.

Excellent website - easy to find what you want, price and availability are clearly stated.
Competitive pricing - you'll have a hard time finding a lower price from a reputable vendor.
Free shipping - what's not to love about that?
Free extended warranty - who else does that?
Free candy with every order - it's a little thing, but a nice personal touch.
Customer service that goes above and beyond. Within minutes of placing my first order, I received a call from my Sales Engineer confirming my order and generally getting to know me as a customer. Who else does that? Many online vendors don't even have a number you can call to speak with a real person.
My last order had an item that was back-ordered. The Sweetwater folks communicated with me frequently to keep me appraised of the expected ship date. Then they beat the latest projected date by better than a week!
Sweetwater is my first stop when shopping for musical gear and I recommend them to all of my musically-inclined friends.

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"Man. I had such problem with the shipping of a guitar, Matthew, my sell rep, was on top of it, going beyond what he is supposed to do. I couldn’t be more happy with the service and care from the team. "

"I bought 4 sets of strings, paid excellent prices, got free shipping, and received them quickly. A couple of years back, I purchased a larger ticket item (can't remember what it was, maybe a pick guard), and because of my experience back then, I am on SWS's email list. With covid, no local music stores are open, so I took a look at SWS and was surprised to pay prices equal to local sale prices. With free, quick shipping SWS is an excellent choice."

"I got knowledgeable help from Derrick Senestraro and he set me up with the right equipment. I was able to call back and get questions answered pronto. We had our first Zoom service at church and everything worked fine. I'm very happy with the equipment and service from Sweetwater."

"Weather a small order or large Sweetwater gives the same great attention to detail and service to their customers. Phone follow ups, assigning a service coordinator to your orders, and helping solve problems make them a top notch music supplier. You'll not find a better partner for your music needs."

"Daniel Cango did a great job setting me up to be able to demo with an acoustic drum set and purchase the Meinl Pure Alloys cymbals, including doing side by side A & B comparisons of the Pure Alloys and Byzance Traditional cymbals. I went with the Pure Alloys after trying them out. They are now home and set up with my Tama kit and sound great with the set! Thank you Daniel and Sweetwater for hooking me up with the great deal on the cymbals, Shure Beta 52A kick drum microphone, Gator Protechtor cymbal case and the drum and cymbal polish! Kudos to Daniel. Thank you so much. "

"Wow. I never had follow up support before on a product when buying from a reseller. I called Sweetwater after having trouble with the Fender Mustang Micro. The rep there spent about twenty minutes with me on the phone assisting me in solving the problem. And then a few days later I received follow up emails asking me if everything turned out all right. I am very impressed! Definitely would use this company again. "

"Jimmy Hart has been such a great help in my search for new gear. Loving Sweetwater’s quality products, packaging, and fast shipping too. My only go to for musical equipment and gear."

"I got my new Lespaul from Sweetwater. It came in perfect condition with an awesome set up right out of the box. Best online music store in the world "

"I made a couple orders back to back with Sweetwater and each step of the way with each order I received great customer service and felt like my satisfaction was their concern. Even when it came to troubleshooting software, I felt the patience over the long phone calls. If I called my representative and they weren't available, I could easily opt to speak to someone else, and on top of that I still received a call back from my sales representative. Keep up the great work Sweetwater."

"I bought a bass and everything I needed to start playing and learning. They helped me find everything I need, and when I showed my teacher what I purchased, he said I couldn't have done a better job of getting quality gear."

"The products were top-tier and had the best price. The service staff was very polite and informative oh, very easy to talk to and get information from."

"I had a great experience purchasing from Sweetwater. Awesome Sales Manager, with real customer service skills."

"Love every service about them, highly recommend. You will not regret! "