"I can always count on Michael Grebe (pronounced Gree-Bee) to assist me and give me advice, which is always welcomed. The service after the sale is very important to me, knowing that there is support and that the purchased gear is covered by the best warranty in the business from a retail provider/vendor. You cannot beat the 2year warranty out the door no questions asked! Kudos to Sweetwater's professional staff that help us music makers!! "
"I have been a customer for several years and always have been 100% Satisfied with every purchase. Never a problem with any aspect of every thing I bought there. And every person there is very professional and well informed. My advice is shop Sweetwater you will love too
Stanley Moulton "
"As a former member of the United Nations Command, Joint Security Area, our motto was "Better Than The Best".
I can now attribute this motto to Sweetwater.
From professional sales persons to quality products, and great service after the purchase, Sweetwater has been there every step of the way for me.
You can't go wrong by choosing Sweetwater for your musical experience. "
"Great customer service and prices
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"Get my orders right and on a timely manner, quality material and a team of knowledgeable staff to help on any decisions needed to make before , during and after received the merchandis."
"I highly recommend this business for all your music needs.
Had recently purchased a guitar from them, and a tiny screw was missing....they sent a replacement the following day, but it somehow got lost in shipment after UPS got it. We notified Sweetwater and they assured us another would be sent that day. It arrived as promised, within a few days, problem solved.
I have never done business with a more conscientious group of gentlemen, and we were even assigned our personal Associate to do business through from here to eternity...if ever a problem should arise.
Please don't hesitate to do business with these folks, you won't be sorry!"
"I've never had a single problem with Sweetwater in over 20 years. Always the best price, always ships immediately, and if there is a delay, your sales engineer is ALWAYS there for you. Even if you're buying a relatively small item, they make you feel like a big star. The best music store I have ever worked with, and after 20 years, nice to know that it likely isn't going to change, which, in this case, is a very good thing."
"Even though my purchase was small the customer service was amazing. Follow-up satisfaction inquiry was a rarity and awesome. Thank you!"
"This was my first time dealing with Sweetwater, and that is for one simple reason, great service. My equipment was sent undamaged and it was all better then excepted. Also the custom relations that the representatives have are incredible, taking time to ensure that your experiences are all worth the price of what it is you’re buying. Thank you Sweetwater Sound!"
"Hats off to Luke Bassett!"
"I've dealt with Sweetwater over the last 5 years and have always had a positive result. Great help with all there music equipment knowledge. I have ordered a PRS guitar from Sweetwater and was packed outstandingly. The guitar was set up great with there 55 point inspection. I have also bought pedals, recorder, other various music equipment from Sweetwater and they always treated me first class. Thanks Wayne"
"A year ago had a disrespectful experience with a major Guitar Retail Store of which I was a customer of 38 years and had bought all my gear from them and referred a lot of friends to them . The relationship stopped when I got introduced to Sweetwater by a friend and a new relationship started with Sweetwater. In a matter of a year I have been enjoying shopping with Sweetwater and have purchased more than 10 guitars, amps microphones strings and etc . All this because of a great worker Brian Sheehan who obtains great knowledge in his product and delivers good old customer service .... Thank you Sweetwater , the leadership and Brian Sheehan. Look forward to continues relationship ....
Your year old loyal customer Marty from Los Angeles
4-17-2021"
"I have been a Customer Of Sweetwater for well over a Decade And my experiences have always been beyond expectations. From Sales To Service, Sweetwater in 2nd To None! I Highly Recommend Sweetwater To ALL my Musical Friends every chance I get. Thank You For all you do For Musicians (All levels from Beginners To Top Professional) "
"Sweetwater provides quality service, advice, follow-up, as well as maintaining competitive pricing. They have access to incredible quantities of products and services."
"Sweetwater is a great place to find and buy all your muiscal needs. Great staff!"