"Being a minimalist, 50 years ago I decided to forgo carrying a guitar stand and cut a small notch into the top of my bass amp - lined it with soft rubber - and happily used it for hundreds of gigs. Purchasing a new amp and not wanting to mar it's surface I found the D'Addario Guitar Rest to be a great substitute."
"I ordered a guitar that was out of stock and customer service was so efficient in keeping me informed as to when it would be available. Excellent communications! The guitar arrived in great condition!
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"Sweetwater’s business model is simple, care about the customer and they will care about you:)"
"I have purchased two electric guitars, an amplifier, an Ipad and various accessories from Sweetwater. Each purchase was handled in a timely manner and if delays existed my sales tech would call or email me with updates. After each purchase the sales tech would call and check to make sure there were no problems with the item or if I had any question. Its hard to find this level of customer service anymore. Sweetwater has it down to a science. "
"I've purchased gear at Sweetwater for years. The worst experience I ever had with them turned out to be a good experience in the end...THAT'S how good these guys are!"
"Very helpful, in both my researching and purchasing. Always willing to go the extra mile for me, a real team player..."
"I have been with Sweetwater since 2000 and never had any issues! Good job Jason Koons "
"Beyond fantastic customer service, coupled with personal care! Received my gear quickly & in perfect condition! Prices are compatible with other companies but the customer service & care is far beyond any others!!"
"Received my package so fast with excellent customer service. Great products and service..many thanks to the sales engineer Mr.Jerrod "
"I've been buying from Sweetwater for maybe 15 years. It's been so long I can't remember for sure. But what keeps me going back is their warmth, professionalism, honesty and expertise. I have never called and didn't get the answers that I needed. They always have the equipment I need even when other large companies don't. The last item I needed was a power supply for a Roland Cube Street Extreme. All the other places that I shopped for it didn't have it and didn't know the right one to get. They all tried to sell me something that would not work. Sweetwater had the exact one that I needed listed right on their website. I called Greg Savino and he got me what I needed as he has done for years. I could actually right a book about my experiences with Sweetwater. I hope they are around for as least as long as I am. lol"
"Much more personal than walking into a Guitar Center. I'm guessing Sweetwater pays their employees a lot better than these other companies because they manage to afford people who are not only incredibly knowledgeable but also really nice and good with customers. It's nice to have a company I can TRUST with all my gear needs!"
"I contacted Sweetwater to purchase a keyboard system to relearn how to play one, since the last time had had an electronic instrument was 50 years ago. The sales representatle, Brian, Listened carefully and helped me put together a great system within my budget."
"Shopping for gear through the sweetwater app is very easy. I was able to make a safe purchase over the internet and received my new gear within a few days. Awesome gear buying experience. Thank you sweetwater "
"Good information on my purchase, fast shipping and very professional follow-up on my purchase, they offer a lot of information which is a bonus! Will definitely be buying again."
"Sweetwater makes you feel like you've stepped back in time to an era when businesses knew that customer relationships are more important than the quarterly reports. I am a teacher working remotely and I needed a good microphone to record lessons for my kindergarten class. Sweetwater's sales engineer, Ben Stokes, helped me navigate the options and even smoothly resolve a return of unused equipment. I highly recommend Sweetwater. "