"This was my first purchase from Sweetwater and I must admit, I was not expecting this level of service. I had some questions and then changed my mind toward buying a different guitar from the original one I had ordered. Erik Molenaar, my sales engineer, helped me out with everything and we had a fantastic conversation about guitars and life in general.
Delivery was quick and the guitar was absolutely beautiful. I have since ordered several other items and will only order musical related stuff from Sweetwater. No one else compares. "
"They took my money immediately and never sent anything. Now they don't want to give a refund and I had to open a case with Paypal to get my money back. As you can see their profile here is full of fake reviews which is appalling. I'm a REAL customer, not one of these fake shills. BEWARE!"
"My sales engineer is very knowledgeable!"
"I been buying on Sweetwater for years and Alan has been a great help, he always answer my questions and point me at the right direction. Also with their prices I was able to save money because the sweetwater price was already be better than another places.
Shipping was awesome, last order was placed on Friday around lunch time and by Monday I had everything at my office.
I'm super happy with the whole experience.
Thanks Sweetwater."
"Communication, packaging, quick shipping all make for a great experience with Sweetwater. Their customer service is second to none. I have made several purchases from Sweetwater and have always been impressed with the entire experience. Items are packaged so well, you could drop them off a cliff and they'd survive. And I LOVE the Sweetwater treats included with every order. Yum! Will be purchasing again from Sweetwater soon!"
"I always have a very good experience when I shop at sweetwater sound.They pack the gear that buy with so much care ....and they also send you a email thanking you for your business! That's something that you rarely see these days. "
"Terrible.. will not buy again ever th"
"They sending big box full of plastic garbage for a single string set that fits in a simple envelope and they sweets that are hurting the people diabetes problem in the USA , send them a tea bag instead like other resellers do as a thank you "
"thank you for all of your help in buying my first epiphone acoustic/electric guitar. I’m really happy with it"
"I'm treated the same way weather I spend $2.95 for some rubber strap locks or $1300.00 on a new guitar. I look forward to buying more gear!"
"In a time when customer service appears dead at most places you shop, it is a pleasant change to shop where customer service is job # 1.
Always get great service, personal service from Sweetwater, and their prices and financing can't be beat.
They are the only place I go to for my gear/musical instruments needs.
They are the best!!"
"Was interested about home recording. Having purchased before from Sweetwater I called. Spoke with Hayden. I asked Hayden what was the best place to start as I was thinking about giving home recording a shot. He said an audio interface with a DAW software. I asked Hayden what he thought was the easiest to learn and use. Hayden recommended Presonus with Studio one software. I got great information and advice from Hayden. He told me about the product support that I would get if needed from Sweetwater. I made the purchase. Price was good and got delivery before expected. I have recorded my first song. Still in the learning curve. But a lot of fun and challenge. All this adds up to Sweet baby sweet. Mm. Sounds like a song title ? Thanks to the folks at Sweetwater for caring about my needs. Not just about making a sale. Taste, SWEET."
"Great phone and internet experience. Best price I could find. I ordered after 3 p.m. and my guitar was delivered to my door before noon the next day!"
"Really very good i'm totally happy with the service and the guitar i bought thanks guys. I'll buy all my equipment from you."
"I ordered an inexpensive $4 part, and they treated me like I had just placed a $2000 order. My account representative that was assigned gave me a call immediately to let me know my part was in stock, and had just shipped. I received the part on time (fast), as well as a nice little bag of candy (Sweetwater indeed). Excellent service, price, everything."