"I had an experience where I had to reinstall Omnisphere, and I figured that meant I had to purchase it again. I contacted my Sweetwater customer rep, prepared to make the purchase. His response was, wait, don't give me your money, check this link, it should cost you $10 to download it again. His information was right on, and he saved me like $500 from buying the product again. In the end, I was able to spend the extra cash I saved on pre-ordering Komplete 13. "
"Every time I deal with Sweetwater the experiences have been the best. If there is any problem, big or small, they have always made everything more than right. They are absolutely the best. No matter what you are looking for they will do everything in their power to get it for you."
"Second time buying from them, always get good service. Bass came the next day, they called after I placed the order to see if I had any questions and in the past I've gotten emails and calls from them just to check how I'm doing. Great place to buy from"
"Probably some of the best online and phone customer service I have had. Clint Bransteter was incredible. "
"Everytime I've ordered from Sweetwater, I was given knowledgable advice from professionals that work in the field of music. I've never felt like they were trying to sell me, but really doing their best to try and develop a long lasting relationship.
They're always my first call when I need equipment quickly."
"I just purchased something from sweet water for the first time in years, and it will definitely not be the last time. We got a great deal and they have the best customer support in the Industry hands down. I would highly recommend!!"
"Imagine a world in which large internet sites treated you personally with a human connection. And didn't charge you an arm and leg to do so.
Open your eyes now and head over to Sweetwater. "
"Repeat buyers and without a doubt SW has the best service of any online retailer we’ve come across. "
"Great to do business with. Prompt and caring. Go the extra mile. Thank you. "
"Best sales team, Best products, Best music store in America!"
"This review is going to be a bit biased because I have Alex Campos, clearly the very best sell rep and service provider that Sweetwater has. ALWAYS professional, ALWAYS patient and ALWAYS willing to work out various payment plans to make things affordable and flexible, which keeps me coming back to Sweetwater and not other vendors. He makes the entire Sweetwater experience a fruitful and pleasant one. "
"Never had a bad experience with Sweetwater they always answer questions that I may have for my setup and always have guide me in the right direction."
"Knowledgeable and personable Sales Engineers, Super fast shipping, Great pricing and package deals on instruments/equipment, top notch packaging, and someone always gets back with you after the sale. No other company has this level of customer service! "
"The online ordering process is extremely efficient, the prices are reasonable, the shipping is timely, and the staff are extremely professional and knowledgeable. They patiently listened to my issue and to what I wanted to achieve, and provided me with a comprehensive evaluation and suggestion of how to manage the issue regardless if I was going to purchase an item. At no time was I pressured or guided to buy a specific product. This lead me to make a wise decision to purchase the correct speakers which are working beautifully. I have recommended Sweetwater to all students in my jazz class"
"I had been trying for many months to purchase a pair of Yamaha S115v PA speakers and ship them to me in Hong Kong.
I tried them all, but Sweetwater's team actually listened to me. These items are not prohibited.
I am delighted with this pro gear, thank you Sweetwater"