"I’ve been a working musician for 40 years.
Always loved dealing with Sweetwater.
I purchased a Roland DJ-707m and was promised the Serato Suite software and it was not in the box. After days of different calls, I was told from customer care that the controller was supposed to automatically unlock in Serato after I registered it. After more days and days of trying, my sales person found out from the Roland sales rep, that the serial code was supposed to be included in the box. I have a DJ, karaoke gig that was booked to try to sustain my income until MGM is up and running with full concert entertainment/ nightclubs and this really messed up my gig.
I only spent the $1000 to try to make some money doing smaller venues. I am a working musician and guitar player with a full band normally and this was terribly disappointing. I liked the mixing capabilities of the Roland DJ-707m to do solo/duo shows, DJ break music, and to do karaoke, etc. Now my sales rep left for 3-4 vacation and I’m still left unable to unlock the software. I’m extremely surprised that a company with amazing track record dropped the ball so much. I had options to find open box deals from competitor companies for several hundred dollars less. I should’ve went that route and purchased the software. I think there’s a good chance the software code was taken out of the box from someone before it shipped. It took some major convincing to my wife to spend the money because we are both employed in the entertainment industry and are struggling due to Covid-19. Either way, I’ve never left a negative review in 40 years, but I had to share my experience to help anyone in the future buying Roland controllers who are promised the Serato Suite package. Peace to all and stay safe."
"I was looking for some electronic drums to practice on while Covid is keeping me indoors. All the sites had the particular drums I wanted at the exact same price. A buddy in town told me to call Sweetwater to see what they could do. The sales rep they assigned me was able to knock off a little on the price AND the dude was friendly and knowledgeable, and he took time and answered all of my questions instead of just trying to make the sale and move on to the next guy. Plus they offered a free 2 year warranty while the other sites I looked at would CHARGE me for even a 1 year warranty. They now have a regular customer in yours truly.
(And, I usually don't leave reviews for online stores, but here I am...) "
"The retail sector of the music industry can seem like a vast, emotionless chasm of stuff that will make you "play better, sound better, blah blah blah." I appreciate Sweetwater so much because they bring back the human element of what should be a very profound and personal experience: purchasing instruments that allow an individual the tools for creative expression. Their shipping is insanely fast, and always accurate. Returns are also a breeze. If you're serious about supporting an organization that truly gives back to the musical community, look no farther than Sweetwater."
"Thes guys are amazing. They made an online purchase feel like an in person experience. Not only did they assign an admin to email me after I received my purchases to make sure everything was working properly but he also called me asking about how everything was working and how music was going since live shows have been canceled. I told him I’ve been writing and album and he said if I wanted I could send him a couple songs to listen to and he gave me feedback that made me know for sure that he actually took the time to listen so he could give his honest opinion! That’s not something I would ever expect from an online music supply distributor. Highly recommend using this site to anyone who needs quality music supplies with amazing service!"
"Sweetwater is the best for me"
"Sweet water has been always on time!, great customers service. Incredible experience buying with them! "
"After using many difference musical instrument retailers (on-line and brick & mortar), I found Sweetwater. I haven't shopped elsewhere since!
You can buy a Fender Telecaster from just about anyone. But it's after you have made your purchase that Sweetwater excels. They have unparalleled sales engineers and service techs. Their instrument setup and inspections are perfect. They have met my every expectation in the setup for any instrument I have purchased through Sweetwater. Every guitar I have purchased from Sweetwater has been playable to my satisfaction right out of the box!
I recently progressed to in home studio recording. My Sweetwater sales engineer was extremely helpful in his equipment recommendation for a studio setup that was within my budget.
Another Sweetwater benefit is there is no charge for their 2-year warranty. At any other retailer it costs more than $200.00 for the same warranty!
Do yourself a favor and become a Sweetwater customer like me. You will never be disappointed."
"Aric from Sweetwater called after I placed my order giving me an update and thanking me for ordering. I received my order 48 hours after placing it online. It came in perfect shape and with a BAG OF CANDY. WHO DOES THAT?! By far the best experience I have ever had online ordering. I’ll never order from anywhere but Sweetwater. "
"Sweetwater personnel were helpful and easy to work with, shipping was fast and receive my order when they said I would. I will definitely order from Sweetwater again. "
"Thanks to the team at Sweetwater! I bought some pro gear for a Texas band that I sponsor a couple years ago, and have had just great customer contact ever since. I'm just a guitar hobbyist, and wanted a battery-operated amp recently, so I could play my solid-body guitars on the beach in SoCal, and Sweetwater was the only source I considered. Found a cool Roland amp, and had it in a couple days. I appreciate you guys! "
"always a good experience never had a problem
"
"AAAHW Maaaan they handled what you need asap from tech to return to repair. Treat you like family and alot of Laugh. They ship out in one day and will have your equipment looking real Delicious "
"I placed an order on a Saturday night and was contacted the next day from my personal salesperson. The staff is super knowledgeable and helpful with recommendations. Shipping was extremely fast and the cords are above average quality. Definitely recommend!!!"
"ANNOYED BY UNRELENTING EMAILS AND MAIL ADVERTISEMENT, JUST LEAVE ME ALONE PLEASE !!!!!!!!!!!!!!!!!!"
"Good equipment at a good price backed by fantastic customer service. I will continue to be a repeat customer"