"My item was delivered within 5 days here in the Philippines despite the Covid-19 pandemic. Sweetwater really gave their best for customers around the globe. By the way after I received my item they immediately emailed me just to check if my item was delivered in superb condition. That’s what I called an awesome caring service. God bless all of you guys! "

" My sales rep was very helpful in assisting me in my purchase. The price was very competitive and I received the product in very timely manner. Sweetwater staff truly rock! It's what keeps me coming back."

"Amazing, amazing, amazing service. This company is the best of the best."

"I ordered this for my friend since he is starting to create music and SweetWater was awesome with helping me choose which one to get and the product was great!"

"Jon Mostacato was on board from the initial purchase to follow up on my satisfaction and further questions and needs. Ordering was easy, delivery was fast and everything arrived as advertised. There were plenty of download links at Sweetwater so I was confident that the product would fill the requirements that I needed. I am a long time satisfied customer."

"Sweetwater is always an easy and tempting place to shop. Devin makes it a point to be conversational and friendly, and he's always gone out of his way to help. We're pals by now. If they would just put more fireballs in the candy packs . . . lol"

"I gave sweetwater a chance on mail online ordering and was blown away by the prompt shipping and as well as my music tech Kyle Austin "

"Having gotten back to playing guitar right before Covid hit was the best thing that’s happened to me in a very long time.

The second best thing to happen to me in a very long time was getting to know Sweetwater and my go to guy Matt F.

Matt has been a great help in getting me on track with a new Martin SC13E, Marshall AS50D and foot goodies.

These are good people, folks. They deserve your business.

I am a small time spender and get treated like royalty.

Absolutely can’t wait for my Martin to come off the line and get shipped here - everything else has arrived as promised (or before), in great shape.

If you have questions, simply ask - I’ve never been made to feel as though I was asking a stupid question.

Jeff B.
Blanca, CO "

"I had many questions for a new purchase - the responses from Mike were quick, knowledgeable & sincere! Shipping was fast & free. I loved the detailed category comparison videos - this 'sold' it to me!"

"I order fairly regularly and I have hit a few snags with shipping time, shipping damage, and in one case product reliability. In all cases, Sweetwater was interested in solving the problem, then solved the problem, whatever it was. Other musical suppliers have given me rationalizations, and excuses. In years, Sweetwater has never approached problems in that way. They listen then get into action mode immediately. I never hesitate to order form them. Plus, they add an extra year to your warranty. Bravo Sweetwater, good show!"

"From Jacob T., to everyone else. Helpful. Efficient. Trustworthy. Good company"

"This was an amazing company to deal with. Personalized service and expertise if you need it, even if you just spend a little bit of money. Highly, highly recommended. "

"It was wonderful to talk to someone. The product was very easy to install. Very good quality. Thank you again. For giving me help and explaining how to take care of my guitar. "

"These guys literally take the best care of you, treat you as family and as a professional. Customer service is out of this world (my experience.) They do everything in their power to give you everything you need and guidance in your musical journey providing only the best and latest. They grow alongside you! Also the prices a lot of the times are lower than anywhere else!

Also, specially during this unique time (COVID-19) they took the best measures to still offer top notch service to their customers."

"I ordered by phone - it was my second recent order and it was quick and efficient and the salespeople knew their stuff. I have purchased equipment from them for a long time, and everything has always gone smoothly."