"Everything was as advertised and then some. Free overnight shipping and the ability to choose the exact guitar that I would receive from HD photos. After I purchased my Les Paul Classic they emailed a zip file with all of the professional photos they used on their website! Sweet water goes above and beyond to help and please the customer. I am now a Sweetwater customer for life!"
"Sweetwater is one of the few companies I found that offers a consistent positive experience every time I make a purchase. Whether it's a small item like this purchase or a large purchase, I can count on great advice, fast shipping, and help if I need it. It is a pleasure doing business with Aaron Cieslikowski and the Sweetwater team."
"Fantastic customer service with great knowledge made fill comfortable with ease."
"Great customer service. Immediately responses and Products information."
"This online seller is exceptional. They advise, they build real relationships of trust."
"Sweetwater is the best music store I have ever used. Their customer service is the highest quality; I can tell they truly value their customers. Any questions I had about the gear I needed they would answer right away. My order arrived as scheduled and they even include a little bag of candy with it as an extra perk. My sales rep contacted me to let me know it was on its way and see if I had anything else I needed. Highly recommend you check them out!"
"Their customer service is amazing, like the title says, it's like dealing with that family-run music store in your town that's been there for years. They had my order shipped blazingly fast, it was an all-around good experience, and I can say I'm pretty stoked about playing on a real Gibson now!"
"I was amazed at the personal stellar service and great price I received from this company! I’ve ordered two more guitars for my students since. "
"I am always greeted by friendly people. And when I have problems with my gear it is resolved at 100% and in a timely manner"
"My dales rep, Phil Horton, first class. He walked me through the entire purchase. He explained all about the product in depth. He followed up with a phone call and email. He also contacted me through Facebook. A very pleasant pain free experience. The sennheiser microphone has taken my singing to a new level!"
"Buying at Sweetwater is ALWAYS a great experience. The Sales Reps know their stuff and I always get the answers I need. They always go above and beyond!"
"Nobody compares to Sweetwater when it comes to customer service, and I don't mean just music retailers. Sweetwater is a top tier retailer regardless of product type. Highly recommended!"
"Sweetwater really takes care of their customers! I am so happy with the experience I had with my recent order. I’ve already recommended Sweetwater to someone I know, and I will definitely continue to recommend Sweetwater to more people!"
"Best gear at great prices, absolute best customer service of all online music stores, if you need help to make a best choice, you can fully trust their advice"
"I mistakenly ordered the wrong model of Starfish guitar stands. I'm legally blind, and judging by the picture thought I had it correct - I didn't. When I realized this, I phone and spoke with Chris. He immediately knew who I was, knew my order, knew my past orders and even knew that my brother had just purchased an acoustic amp from them. How he knew that I do not know. He solved my problem in a very unique and pleasant way. I won't go into details, but I will say I never expected his solutioni and was very happy. My past experiences with Sweetwater have been excellent - and they send candy with each order. If you are loioking for anything dealing with music or sound, this is the only place you should go."