"I've been a Sweetwater customer for many years and I've always been impressed by their willingness to please the customer. They think long term / returning customer relationship. They've always been friendly, priced competitvely and have great financing deals with Synchrony."
"Easy ordering and a item I ordered wasn't in and the sales rep point me to a comparable item that was actually better quality and cheaper"
"I don't even remember how I first heard of Sweetwater, all I know is that I am glad that I did! Not to sound too hokey, but they have an incredible selection, great prices and their customer service is second to none. I have a great relationship with my sales guy Mark. He gives great advice when I have questions about equipment. Don't listen to the naysayers on here with their negative reviews. They are dead wrong. Sweetwater is the best!!!"
"I am just getting into recording my music in a home studio. Brian Leavell is always knowledgeable, helpful, never impatient or condescending. The quality of the equipment is excellent and I have grown to trust their expertise. I get my packages quick. There are no hassles, no annoying overselling or pushiness. Just great customer service in a world where "customer service" is feeling more and more impersonal, Sweetwater is the real deal!! keep up the excellent work Sweetwater!!
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"I recieved a guitar that was damaged and the Sweetwater team took exceptional care of me. They sent me out a new guitar via two day express shipping and a shipping label so I could return the defective one. They really go the extra mile to make you feel like they care about your buying experience."
"I was given one of the best possible customer service experiences I have ever been the privledge to receive. Kyle Austin was my tech and he was very knowledgable and helpful when it came to my needs, He also has gone above and beyond by following thru and helping to make sure I receive my items regardless of how bad fed ex is at delivering."
"Just how I expected, Excellent customer Service, thank you sweetwater. "
"I've worked in customer service for the better part of 20 years. So, I take note of great customer service. I did not place a large order with Sweetwater. It was a small $25 order. It is the only time I've ever ordered from Sweetwater. However, I received a personal phone call from a rep, an email from a rep, a candy bag in my order along with a Thank You flyer and sticker. By the time I had my order, I truly felt appreciated by Sweetwater. That's awesome service. Everybody claims to appreciate their customers, but Sweetwater really carries through with it."
" My order was shipped promptly and was delivered on schedule, just don't know where, It was a FedEx screw up, Contacted Rob Kramer he took care of it and I now have my tuner. Good service."
"As usual Sweetwater Music provided excellent service and advice in my purchase of this guitar. The folks there are knowledgeable and will go the extra mile to make sure you are satisfied with your purchase."
"Sweetwater knows how to take care of people. I have purchased so many drum related items from them I lost count. It doesn't matter if my order is 2000.00 or 20.00 the one on one personal customer service is always impeccable! Randy Potete is my personal sales engineer and has been
For 3 yrs now."
"I had ordered a great practice stool by Fender with a back rest I received it damaged from shipping. From the time I notified Sweetwater they had an entire team of reps helping me, It was awesome how fast it all came together and sent me a replacement. It was a 10 star transaction. All reps handled very professionally and were very nice. I recommend Sweetwater 100%."
"Every experience that I have had with Sweetwater from the dealings with my rep Ian McGhee to their prompt
order processing and shipment to their packaging and post purchase follow up has been nothing but great. "
"The online shopping was great. I payed about $80 less the a other store was going to charge for used gear. I got all new gear at Sweetwater.."
"Prompt response, fair pricing."