"Sweetwater has the best customer service of any online music technology dealer. Their sales personnel are the best in the business. Justin Kessler has helped me every step of the way in choosing my keyboards, mixer and studio monitors. He is the consumate professional. Their tech support is of the highest caliber. Made it super easy to return a defective subwoofer. Anthony Butler's expertise help me solve a software problem I had getting my midi controller keyboard to work. There is no other music retailer like Sweetwater for top-notch customer service."
"I ordered Acoustic Guitar strings to be shipped to my Granddaughter who broke one! Arrived on time!
Thank you! She is now back in action!
I also just ordered a guitar from Sweetwater Sound and I am waiting to hear when it will arrive!"
"I searched the Internet looking for an alternative to Amazon and found Sweetwater, a source for audio products. What I saw on-line impressed me but the actual experience far exceeded expectations."
"One of my favorite things about shopping at Sweetwater is that they assign you a sales rep who always handles your account. You can shop in privacy without interference, or you can ask the rep questions, and he quickly replies with suggestions and answers. The rep also communicates with you through the process until your item(s) arrive at your door. They also send you a small bag of candy just for buying from them! I have bought from several online stores over the years and most are pretty good to deal with, but Sweetwater is my favorite because of the personal service. Everything goes through your sales rep, so whatever you need, you always just have to contact the same person, and he will take care of it!"
"Sweetwater has been my go to source for music gear for years - they have solid availability so things are kept in stock and ship quickly even in lock down times, and arrive in a couple days. Great Sales Reps are very knowledgeable & have access to great advice as well. Highly re omm ended! "
" i have only shopped at sweetwater for over 15 years. i don't trust other sellers because of various reasons. my sales rep. Robert Williams has been honest about all products and pricing for as long as i can remember. if i have any questions about ANY product, he knows and so do all other employes!!
HIGHLY RECOMMENDED!!!! "
"I cannot say enough about Sales engineer Phil Shoaff,He went above and beyond to meet my needs as a customer and there's no Question who to call for future projects!"
"Sweetwater knows how to treat customers right! They not only have the best inventory at the best prices, but they treat you like a new customer every time you purchase something from them. Their team of experts are both knowledgeable and available for questions. I wish they sold everything. "
"Excellent service in the purchasing process. USPS delayed getting the order to me on time but it was not Sweetwater's fault. Will purchase from them again!
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"As you can see i give a one star ⭐️ because i put in a order in the beginning of April and now it’s June still haven’t received my order my "
"Chuck Surrack, president of Sweetwater cares about music in his community and he funds the arts in Fort Wayne. He cares about the customer in making sure I am satisfied. And he also gives out candy and has annual gearfests where i met some great musician celebrities. I only shop at Sweetwater."
"The website was clean and easy to navigate. The descriptions of the products were detailed and the photography was excellent. Placing an order was easy. The site said I'd get the product in 7-8 days with free shipping. I got it in 3 days. AND THEN I got a call from one of the Sweetwater account reps to make sure everything arrived OK and that I was satisfied with my order and experience. WHO DOES THAT? This has been an amazing buying experience. NOTE TO OTHER RETAILERS ON THE WEB: buy something...anything...from Sweetwater and then learn what it takes to compete with Amazon! File it under "Customer Service"!"
"From purchasing musical equiptment to recording in a state of the art studio, Sweetwater truly has it all! "
"I thought I had an issue with a guitar that I had purchased from Sweetwater. The guys there went above and beyond to make sure I was happy with my purchase. Special shout out to Chuck the owner, David my sales engineer, Dylan, Casey, and Ryan (guitar tech).
I am now a lifetime customer of Sweetwater. I totally recommend sending your guitar in for a Pro PLEK. You will not be sorry. I had to check the serial number of my Strat to make sure they sent me the same one back! The Pro PLEK makes such a huge difference even on a new guitar. Thanks again guys for the awesome customer service!
Shipping was also faster than expected. Guitar was double boxed and secure."
"You cant go wrong ordering your equipment from sweetwater! They really care. They have my business for life."