"I like it when they call you and thank you for your purchase. They even offer you technical support on the product you purchased and that’s amazing! This gives you the feeling that this online store is legit! I will use this company again on my next purchase. "
"I have my own representative who knows me, knows his products (or will look it up if he doesn't) and is helpful in making decisions. They have their own repair department. They are dedicated to good customer service and they pay much more than lip service to that fact. I have been a customer for 8 years. I seldom look elsewhere and, when I do, it is usually just to price check. Sweetwater's prices are always competitive. If they are a little higher than somewhere else (not that they usually are), I don't ask them to price match. The support I get from Sweetwater is priceless. I might add that I am extremely critical of the degradation of customer service in today's world of corporate monsters. That is why I am taking the time to write this review."
"So easy to order on there site. Setting up payments was easy and item was delivered very quickly!!!! Happy Customer "
"well first of all there's not enough stars up there you need to ad at least 5 more. you guys are awesome your knowledge and the way you treat your customers is pure amazing. Will newbill has been great, he keeps in touch just to see how im doing and if im happy with all the products, and of course i am always happy, i can't get the good of treatment at my local music store, thats why i only shop at sweetwaters i try to buy every month, being on disability don't stop me from shopping at sweetwaters, im addicted to gear LOL and i thank you for my awesome addiction YOUR THE BEST THANK EACH AND EVERYONE OF YOU AT SWEETWATERS YOUR THE BEST"
"I get more one on one help than walking into a retail brick store. For all my needs."
"I didn't have enough of a credit card limit for my purchase and Amazon wouldn't work with me, so I went directly to Sweetwater and Scott Augustyniak was very helpful. He kept in touch with me calling and emailing when my item was available. He is very knowledgeable and I found out things about guitars I hadn't even known. I will definitely buy any future musical purchases from them. "
"Spent over 4hrs on the phone with Sam Hillman getting gear together for my studio. He was patient and knowledgeable and very personable. I really enjoyed it and am more than happy with my purchases."
"Great experience ! So good that I'm thinking of taking a couple day's,and make a road trip to visit their store in Indiana, and meet my rep, Ben Allen in person."
"Very helpfull and service oriented. Great shop with love for music"
"I was looking for amp cover for my FenderChampion 100. I couldn't find one for the amp I have . I called Sweet Water an spoke with a sales person named Mason Moss. He looked up the size of the amp an he double checked it as to size an fit . I ordered it an it came to my Home in a few days It was the right size an fit an even a better looking color it black an looks much better than my old Hot Rod Dlx. it's Blue an nice ,But that black makes my amp realy look great an it's all because of Mason doing his job very well an taking the time to make sure I was Happy ! I am Thanks again Gerald Christensen"
"sweetwater has turned the retail music industry upside down with it's friendly, no hassle culture!
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"Been shopping with SW for our ten years and have received excellent products in excellent time."
"I have been buying instruments, equipment and Mac’s from Sweetwater for years. Why do I keep coming back? I ‘ll put it to you this way, personal service unparalleled anywhere. I have a personal SE, Chris McCowan. He is awesome, and whenever he is away, I am provided service by one of the other SE’s who listen and answer my questions with my best interest at heart also. I stay with Sweetwater. "
"I was able to get expert help to make sure I was making the right choice and it was shipped that same day. "
"Wonderful company that treats each order regardless of price with the fullest attention to detail. Great product, Very fast delivery and the wonderful little package of sweetness that Sweetwater packs in every single parcel."