"It was a quick ship and loved what I purchased"
"Ordered my new guitar ever thing was wonderful...then after playing for a day and a half noticed a seam or somthing just if light was right...called and talked to sales and sent pics ... We decided to wait just figured it was the grain of the wood... Played several hours over the weekend....started to practice this morning... And place was worse..mone phone call and they sent me a shipping lable and started a replacement on the way ...top notch all the way"
"I went through Erik Molenaar when I purchased my Tascam model 24 recorder. He is super knowledgeable and helpful. He made my purchase feel personal and I feel I have made a new friend. This was not my first purchase from Sweetwater, but this time it was a wonderful experience working with Erik. Many thanks again for all your help and I will be back for more over time. "
"My purchase was small, but they treated me like a high-value customer. My order shipped fast, and afterward the boss called me personally to ask about my experience.
That's customer service. "
"Great company , I received a call after my first purchase to thank me. Very great company I will buy again from them "
"I read about the Trick Dead blow bass drum beater being shown at NAMM and saw that it was being sent out to vendors soon . I check in to the Sweetwater web site and couldn't find the item, a quick email to Quinn Humphrey, my service rep to inquire about him ordering it for me
a couple of emails later and its ordered. Sweetwater excels at customer service which seems a rarity these days."
"Everything I have purchased from Sweetwater has been a great experience. Customer Service is great and the knowledge and professionalism in their products has been superior. Great to do business with such a great bunch of people. Service and delivery really great."
"My compact setup works like a charm. Thanks Ian for all your thoughts on the new set up."
"Not only the best music gear company, but the best retail company I've ever dealt with. Great website. They ship out super fast, so I always receive my order in less than a week. And their customer service is second to none. Every customer has a sales engineer dedicated to their account, so I work with the same salesman ever time. Immediately after ordering, then send out an order confirmation email. A little later in the day, they send out a shipping confirmation email along with a tracking number. And then the salesman calls you up to say thanks and to tell you that your order has been shipped. They are the best! "
"2 emails and a phone call to see how satisfied I was. Who does that these days?"
"The product is pretty new, I was searching for a bit ,to be able to pull music patches from my Ipad app. it works beautifully, easy install . very happy with purchase. thank-you sweetwater for another amazing product. also everyone I dealt with was very courteous, and helpful.
Rich Ferrante"
"I cannot say enough about the Sweetwater team and how they take care of their customers they are truly above the game, a complete home run out of the park!! I will always give them my business they truly allow us musicians to enjoy the life of our music"
"Every time i shop at Sweetwater know i am going to get fast shipping
Along with great products and professional excellent service regardless of how much or
How little i spend i am treated like the best customer they ever had
Dave Snow is always very polite and helpful when you need anything and excellent at knowing
about the products you need the staff at SweetWater is excellent
And i will always recommend them to friends and family thank you for your service
Yours truly
Glenn D. "
"Items I purchased were competitively priced. Shipping and packaging was super efficient. Love feeling good after dealing with a company and their employees who set the mark high for customer service. So rare these days in the consumer world where it's so obvious other companies have an in your face "I don't care attitude."
Mr. Surack, that's exactly what a 'World Class' company should be. Hats off to you sir!
"
"Bought an Amp they had on a demo sale. I'm in Canada and they managed to get it to me in 26 hours. I would have had to wait a few weeks if I had ordered it here. They answered all my questions straightforwardly., and helped me out with the shipping. I got a good feeling speaking with them...something that's hard to explain, but you know when you've found a good place. Even with the present exchange rate it's worth it. Plus, they back it up for 2 years."