"The people at Sweetwater are great to deal with. They are helpful and polite, very nice."

"The staff gave me upgraded/ more expensive merchandise when some of the items in my order were out of stock! "

"All good. Excellent CSR product knowledge, big selection, great prices, and fast delivery. And fantastic communication at every step. A+"

"I placed a $250 order with Sweetwater (pretty much peanuts in the musical instruments world). My order arrived promptly, no problems. And Sweetwater CALLED ME to make sure all was OK. What? Sweetwater is actually interested in its customers. Hope this catches on. "

"Hands down, this was the BEST EXPERIENCE I've ever had when purchasing a guitar. Got a "like new" (in my opinion) demo model at a great price, but that's only the tip of the iceberg. Literally an hour after my online purchase I got a telephone call from the sales engineer that handled my order thanking me and telling me my order is being shipped as he speaks and if there were any questions or concerns, he would personally take care of me. Then, he emailed professional-quality photos of my actual guitar so I could show it off to my buddies, and also let me know my guitar underwent a 55- point Evaluation. Then, my guitar arrived at my doorstep the VERY NEXT DAY ! To top it off, a few days after its arrival, the President and Founder of the company sent a Thank You email along with all the Department Head contacts (including his) in-case I had any questions, comments or concerns ! WOW ! ! ! Nobody, I Mean NOBODY takes care of a customer like that, and this is why Sweetwater is simply The BEST ! I really felt like I was important, and my purchase was truly appreciated ! Oops, almost forgot to mention the little bag of candy sent with the guitar - a nice touch too ! THANK YOU SWEETWATER !"

"User friendly, great products, great delivery experience."

"From beginning to end, this is one of the best purchasing experiences I've ever had (comparable only to other Sweetwater purchases). I purchased my son's first guitar. He doesn't know anything about guitars, neither do I. James Shilliday, my Sales Engineer, did a wonderful job of asking questions, listening, and providing options based on that information. I felt no pressure to buy anything, he simply provided support and expertise. Excellent customer service!!!"

"WOW, crazy amazing experience, customer service, personal support, questions answered, follow up, shipping FAST...I FELT LIKE I WAS THEIR RELATIVE❣️Thank You Sweetwater!"

"The amazing and friendly team at Sweetwater is what differentiate them from their competitors. A special Thank you to my Sales Engineer, Mr.Chris Sanders. Alberto Gutierrez from Katy, TX"

"Their customer service and attention to details is unrivaled. "

"From the time Matt picked up the phone,my mind was put at ease. I knew that I would get the correct guitar my Grandson had on his Christmas list. Matt took me through the process in a professional BUT personal way. With all the Company persons that I have dealt with over the years...Matt was the best!! Sh suggested that my item be picked up at my local Fed Ex (15 minutes away) for the safety of my not being at home during delivery times!!! My Grandson is in a band and he got me to the Sweetwater line but I PREFER to speak to someone especially when I m not familiar with produce. MATT will be our CONTACT from now on too!!!! MERRY CHRISTMAS!"

"The follow-up call to assure my satisfaction was extraordinary re: this gift for a grandson."

"Sweetwater has amazing customer service and customer relations. The prices are fair and the selection is excellent. Will keep coming back!"

"Justin Sunday is great and very helpful every time i call him ."

"I know this is not the best title but I just feel comfortable shopping with Sweetwater Sound. The catalog is huge (and probably growing) they have good sales engineers, and I know I can find stuff cheaper on an Amazon, but everything from the ordering process to opening up the well package items to see a thank you pamphlet (and candy) just makes the whole process personal. I haven't had to deal with customer service yet but I wouldn't be surprised if it is excellent."