"Joe James goes above and beyond to help me."
"I was pleasantly surprised to get a call from Sweetwater to advise of my shipment and to see if everything was good. You just don't receive that kind of customer service anymore. The shipment was fast and I had a good experience with Sweetwater."
"my transaction and item was super easy, arrived on time and was
not only what i ordered but the extra goodies were a pleasant
surprise. thank you !!!!!"
"My sales engineer at Sweetwater, Joe Holtzclaw, both called me and emailed me to ensure I was fully informed about the status of my order. That is fantastic customer service. The shipment (of a digital piano) was superfast and it was obvious the Sweetwater team had checked over the components before shipping. Everything arrived in excellent condition."
"I've been working with Chris Goldbach at Sweetwater for some time now. Every order gets a phone call back to me to confirm the order details and thanks for the business. Customer service doesn't get better than this. "
"I have purchased over 63 separate purchases in the past 6 years, and without exception, SWEETHH2O has consistently gone above and beyond. I've watched Chuck's business grow and expand and his philosophy has NOT changed, and that is the uncommon part.
I have seen his business and personal interests grow here in the Fort. Its been amazing, and am hoping to see and experience more.
GREAT JOB CHUCK and The TEAM !!!"
"Best customer service ever! "
"Sweetwater has fantastic sales engineers. I highly recommend asking for Tyler Moore when any customer wants to purchase the right musical equipment and accessories. Tyler has a great deal of experience in the music arena and he can provide the right guidance for making the right purchasing decisions that will fit the customers' needs.
Manuel Elio Ramirez, Jr. from Cotulla, Texas"
"I was once a devoted customer of a certain other musical supplier. But after so many problems with my order over the past year I decided to give Sweetwater a try. Best decision ever !! All my problems with a musical supplier seemed to have disappeared. Not one issue with Sweetwater and my personal Sales Engineer is so cool ! I love the fact that I have one person that pretty much handles everything for me ! And if he can't handle it he knows right away who can . Sweetwater cannot be beat !!"
"I've ordered quite a bit of gear over the last several months...everything came securely packaged and incredibly fast. I told my sales rep., Aric Brenner, what I was looking for and what I was trying create. His vast knowledge of musical gear helped me choose the perfect gear for me. "
"I've bought all of my recent gear from Sweetwater; This being a bass guitar, bass amp, and recently a drum set. It's been a wonderful experience from the start. They will answer any and all questions AND shipping is impressively fast. I plan to continue doing business with them without a doubt. You need not to hesitate purchasing from them, I can assure you that you would experience just about the same as myself. "
"I was interested in purchasing a Lacie 1 TB Rugged drive with a built in Thunderbolt line. I found an ad for the drive from Sweetwater, that offered a small discount and an honest statement that they don't normally stock that model but they sit well with Lacie and could get one in short time. I ordered the drive and the company's PR was terrific.
within a couple of days I was notified that the drive was now in stock and was shipped immediately and I was thanked for using Sweetwater, and any of their principals would help with any questions that I may have. They are truly straightforward, honest, and very dependable.
"
"I shop local when I need instruments over $1000 but EVERYTHING else I get from Sweetwater. I've been a professional musician for 25 years and have learned most of my gear buying lessons the hard way. I can count on the sales staff to know about the technical aspects of the products they sell and if I'm not completely satisfied, they gladly help me return the product. Shop with confidence. They're the best."
"MY order was small only $18.75. shipping was free.They answered all my questions and answered my emails with in a few hours. This was the best online experience I ever had!!
I'am proud to gave them a Five star rating "
"Have ordered from Sweetwater Sound on multiple occasions. Always a good ordering process, quality products, and awesome customer service. Visit their place in Ft. Wayne if you get a chance - you won't be disappointed!"