"Phone said I was caller 10 with 15” wait but actually was almost an hour wait"

"Love the quality of the clothes, colors."

"Other than a long wait time for an associate, I was happy with my call."

"I have always been satisfied with my purchases from Talbots and basically only shop at Talbots for my clothes."

"Customer service exceptional"

"I was told the twenty dollar coupon that could be used three times had to pertain to three separate orders I did not wish to pay shipping three times! This is a bit of a scam in my opinion It is difficult for me to go to the local Talbots as I have mobility issues so I was unable to use the coupon three times even though I ordered three items I would appreciate a response onthis subject Thank you Betty Sanders"

"I love Talbots, great quality and will take back if a problem."

"Online shopping was down on Black Friday. Wait time for a CSR was unusually high. Once CSR was on the line with me, she was calm and very professional. I’m sure it was a stressful situation for those taking calls. They need to be commended."

"Phone experience as always was professional kind helpful and knowledgeable ."

"I wanted a gift receipt. She wasnt' sure if there were gift receipts."

"I ordered a scarf on your website (Order #241120IE08355) to be picked up at my local store. When I never received notification that the order was ready to pick up, I called your customer service number and was told that the order had been cancelled because Talbots did not have a certifiable email address for me, which is very odd since the order confirmation plus dozens of promotional ads from Talbots were sent to my email and the original order confirmation The customer service rep suggested that I must have used a third party site to place the order, which was not the case, and that it was my fault. She reordered the scarf at the promotional price, but refused to honor the extra $10 off from my original order because she said that promotion was not longer active even though I offered to provide the original order confirmation from eTalbots.com which clearly showed the price I paid for the order that was mysteriously cancelled."

"The phone representative was very polite but one thing I was disappointed in the representative for not offering exceptional customer service and making the situation right by replacing; the item free of charge since (it was not my fault) that your carrier delivered the item to someone at the wrong address. Instead she told me I could re-order the item and pay for the item to replace my lost item. That was not excellent customer service."

"These comments are for the man I spoke to initially and placed order for incorrect item. as he didnt understand what I was asking. the glitter boot jeans in Riley wash, did they also come in black. NO but he said yes and sent me wrong item"

"Phone associate solved the issue with using my rewards"

"I am a Talbots employee and was very pleased with this interaction."