"I was very happy I could pick up my cute pants at the Military rd outlet mall in Niagara Falls NY rather than having it shipped!"

"I was under the impression that i would receive upon placing the order that i would get a confirmation email! I haven’t received one after giving my Email address. Must not be something you do."

"Phyllis was great and reordered my items. But I’m not getting a status on the 2nd order either. Looks like it never made it to the mail"

"I am very unhappy that I will be charged for my statements now. I don’t want to receive them by email, I get enough emails, and I don’t want to sign up so my account will be paid directly from my bank account. I know now I will shop less frequently at Talbots because of this. If I pay cash then I won’t get the rewards which is a nice incentive to shop there. Stupid policy to charge for statements!"

"I was highly upset when I’d ordered silver pants for a cruise. I’d bought several tops, sweaters and shoes to match. so I called because I’d not received them after paying for expedited shipping. Still upset over it!"

"When I placed a phone order previous to my last order and this feedback, I got someone in Belize, who took my order.I am not comfortable giving out my card number to sales associates in foreign countries. Why can't you hire associates here in the United States?"

"WHY CAN't I CHANGE MY PASSWORD SO I CAN PURCHASE ONLINE WITHOUT CALLING AN ASSOCIATE???"

"Love the selections,service and quality"

"These scores are based on the second I call I made concerning this matter. When I first called the gentleman who answered quickly transferred my call to someone else who I have yet to hear from. Thank goodness I called again and talked with a very friendly knowledgeable and professional representative who quickly took care of the situation."

"The representative that I spoke with was extremely friendly and personable. I asked for her name with the intention of sending a note, praising her professionalism. Unfortunately, I forgot her name. She is definitely a credit to your organization. She's what I envision Talbots to be. Very nice and personable."

"I called close to closing time. However, I had to wait a really long time for an operator. My only suggestion would be to hire more operators when you are having a big sale. I think my wait time was about 30 minutes."

"Great customer experience rep was very polite"

"The Repr I spoke to, at my local store, labored all thru placing my order for a petite, pair of jeans. At the time, I couldn’t find my charge card, but she managed to charge the jeans. I have another card on the way. She repeatedly spoke to her Mgr and hadn’t muted the phone - I had to ask her intermittently to whom she was do speaking?Perhaps she is a rather new employee, but muting a call is one of the basic customer service skills."

"I find your older age group employees are much more helpful, very polite and professional. I appreciate their excellent service. Also please improve of the QUALITY of FABRIC and BRING us LADIES Pull Up Pants that looks like DRESS PANTS. The one ATHLELA sells it is called the ENDLESS PANTS"

"Please train associates to answer product questions"