"Satisfied that I got through that he finally caught onto the math with the promotion and birthday discount."

"Customer Service is excellent. It doesn't need improvement. Shipping time needs to move quicker."

"I reached out to customer service as I wanted to purchase something from the last catalogue. I did go to the store and the salesperson said it was only available in the catalogue. I was irritated! Why wasn't that mentioned in the blurb for the articles? I parked and had to pay for parking with no benefit."

"You need to address your online and phone systems. When there are popular promotions, the website is extremely slow, taking 20 minutes or more to open a page, or doesn’t respond at all. I waited on hold for 45 minutes to place an order (after waiting for website to respond so I could place an online order)and then was disconnected. Another 30 minutes on hold when I called back. These are ongoing issues I encounter regularly during sales."

"The customer service rep was fine and helpful. However, something was wrong with the online ordering. It would not accept my address, then it would not accept my Master Card. Both were correct. It was very frustrating and I almost gave up on the order."

"My online was great; I hate that our local store in Birmingham, AL, closed."

"My representative gave me the the Talbots Customer Service I was use to. She spoke English and knew your products and found something I decsribed just by my descripsion of the product. I haven't had this kind of treatment in years. She went above and beyond for me. I only wish she had reminded me of my Birthday Discount."

"I have numerous garments that I have been fortunate to purchase. I always glean through your catalogs in hopes of another find."

"AGAIN, I am asking you to provide service for TALL customers! Where are the 34-35 pants?"

"Phone conversation was fine. I called because I ordered a sweater from the catalog and didn’t get it. My order was canceled without me knowing it was"

"The Talbots store in Ross Park Mall Pittsburgh Pa closed within the past couple of years and is missed tremendously by myself and friends."

"Placing my order was easy and the person I dealt with was very helpful. For some reason I am unable to place an order on line which is most frustrating."

"I think my answers says it all"

"Had two calls. The first person was a female and very concerned and helpful. Problem was with the computer order. The second call was with a male. He was condescending, rude and unhelpful."

"Excellent customer service!"