"My Talbots credit card doesn’t seem to be working and the associate had no suggestions except to use a different card."

"It took me at least thirty minutes to get through because I was cut off three times. Very frustrating"

"JUST KEEP DOING WHAT YOU ALL ARE DOING!!!!!!! VERY GOOD!!!!!!!"

"Not a good experience. The phone associate was distracted & showed no interest in the reason I was requesting an exchange. I had to repeat myself several times before he got what the purpose of my call. When he did order the exchanged he charged me more than the original cost of the sweater I bought. My issue was I bought a pink & an ivory sweaters in the identical sweater both in Petite small which is my normal size with Talbots . The 2 sweaters were sized very differently so I wanted to order a 2nd ivory sweater to see if it fit me like the pink sweater. I know Talbot has great customer service but this was definitely not your norm. Just wanted you to be aware so that other customers will not experience what I know is not your normal excellent service. Thank you."

"representative assisted with Talbots card which allowed an excellent discount on my purchase"

"YOU COULD INCLUDE RETURN SHIPPING LABELS FOR THE ELDERLY WHO ARE NOT TECH SMART"

"It's always good. This time you were out of my size. Glad for you not so happy for me."

"Love your classic style love that you send catalog to keep talbots on my radar for shopping. Going to talbot outlet tomorrow. Black friday. Love your sales a young 73"

"I ordered two sweaters and only one arrived in the package even though the receipt said two should be in there. When I called and explained this to the associate he kept repeating “I can return it for you.” I thought he was referring to the sweater that arrived. After a while and a good bit of back and forth I realized that on his end he had to “return” a phantom sweater in order to reorder and send me what was missing. The customer doesn’t need to know the internal process, they just need to know another sweater will be sent. Using a conversation flowchart may have helped this individual provide better and clearer service. I was surprised how rude he was when I did not understand. I’ve never had this kind of expedience with Talbots before."

"I had a wonderful experience with this phone representative. I was very happy with the service I received."

"Excellent customer service rep. Both professional and friendly. And amazing follow up."

"I called because your website to place orders does not work properly. I enter all information then it goes back to PLACE ORDER. Extremely frustrating. It happened last time and I needed to call in order. Today it happened again. I don't have time to call and place order. I'm done."

"The reason for my online purchase is due to a horrible experience with the store manager at my home store last Thanksgiving time, which I have not been back to since!! When you get treated rudely after so many years, you apparently do not need my business in your store!! Very upsetting. Because I love Talbots. No one has EVER responded to my email from Corporate when I wrote last year about it.; also very disappointing!!"

"The young lady I spoke to was extremely helpful in initiating a return/ new order for me."

"Very professional and good at her work."