"Talbots packing has changed. I wanted gift boxes and you don't have them."

"Although I gave these correct address for my shipment, somehow the wrong address was issued and my package ended up being cancelled and sent back without arriving to my home. It took long time to get to your fulfillment ctr. and then shipped back to where it came from originally. When I called to find out what happened the associate was professional and made the situation much better by reordering and expediting the order so I could have the top in time for Thanksgiving dinner with my family. If it wasn’t for her, I would have cancelled the order."

"Best shop!quality & style & fit all work for me."

"Phone experience was very good once I was able to speak to someone. I was on hold for over 20 mins total. had to make two attempts because first time my call was answered after 12 min of hold time the rep disconnected right after answering. Frustrating!!"

"My first experience at Talbots was at the Hingham store when I was 15 years old. I am now 81 . my mom bought me a two piece madras bathing suit.!"

"No problems with phone experience."

"your on line system is very poor"

"I always have difficulty using the on line web site. It keeps going back and forth and never really works well for me. Very frustrating"

"Placed order online to p/up in store. A couple days later I received email stating item was sold out. I called Talbot’s 800 #and re-ordered same item in different size that was available. Was charged same price & given free shipping."

"I have not received my order yet -in transit- but received a bill for it. Not appropriate"

"The phone experience went well, the associate fixed what I could not."

"Exchange was completed competently and at the right price. Still waiting delivery for my replacement but it seems to still be in transit. My figure has matured and zippered pants no longer work for me - more elastic wasted tailored pants would be greatly appreciated."

"I was very satisfied with my phone experience!!"

"I have been fond of the Talbots items since I was a young teacher."

"I tried ordering on line with my phone. Ordering went very smooth but I never got a statement saying order confirmed and my Talbots charged. So I called. Problem quickly solved right away."