"There was quite a long wait time. The associate was super and helped with my questions and resulted in placement of my order."

"Very helpful and resolved my problem."

"The customer service agent seemed very caring, listened to what I needed addressed and resolved the issues."

"Decrease shipping and handling fees. Too expensive"

"Helped me order 3 items on sale that the web site wouldn't allow me to order."

"I received a call from Shannon to tell me that my order was sent to the wrong address. So you all cancelled my order. And she said she created a new order using the black Friday deal so the cost would be about $184 which would be lower than the $196 originally paid. She asked me to call to provide a payment method. I called the next day and waited about 20-25 minutes on hold. I explained what Shannon said in her message. The rep said the second order Shannon had set was cancelled because I called the next day and not within 12 hours (which was not in Shannon’s message). The rep said he could not give me the Black Friday deal unless I opened a Talbots card. I asked for a manager and he said it could take a while. I explained numerous times what Shannon said and he said he could not find a note from her and that transaction was already cancelled. He said all he could do was the original $196. It then took another 10-15 minutes to actually do the sale at the higher $196 price."

"I am retired now but when I worked I was in a professional position that demanded I wear suits ‘ heels daily. I purchased almost all my suits at Talbots. I am still wearing those high quality suits 20 years later. Talbots focus has changed to more casual since but I loved shopping for my professional wardrobe there."

"I simply inquired as to the possibility of obtaining a piece of self fabric of the shirt dress I bought to create a gusset to install into each side seam as the dress was just a bit small. Rather then request an exchange for the next size up and risking the garment be too big , I thought this would be easier and more practical for me as I am a seamstress and fashion designer. Perhaps I could purchase a self fabric belt to use for the alteration. Perhaps there was a second or damage in the warehouse that he could inquire the possibility of my obtaining fabric to do said alteration to my garment . I know I’m dealing with sales personnel but , moving forward, I would advise Talbots to better inform its phone sales associates . I have worked for Liz Claiborne Outlets before the closed up in the late 2010’s and our service was stellar! We would call outlets nationwide to obtain a belt for a customer! The associate had no idea what I was requesting."

"Excellent customer service"

"The first person I talked to couldn’t get my gift cards to go thru. I had to call back and second person I talked to knew exactly what to do and was very cordial!"

"Extremely helpful and resolved my issue"

"Talbots is customer friendly!"

"Very friendly and so helpful!"

"In prove Talbots on line kept telling me my e mail dose not match and it dose"

"I was very pleased with your rep’s organized and professional approach to my handling of my situation."