"I have great difficulty online bc your system is so slow to load, whereas the websites Amazon, Bloomingdale’s, etc. work fine."

"Black Friday promotion. Called 800#, got sales person, said was next on call, then said 10 ahead of me so put on the call back list. Two plus hours later and hadn’t received a call. Called customer service and asked to speak with a person. She was very nice. Initial call was placed 7-8 AM, I called 10:00 or so, promotion went until noon. Feel I got mixed messages."

"The folks from Philippines, Dominican Republic, Belize and other countries do not speak good English - have chickens and children in the background so not focused on order which have been incorrect over and over - I order 1 and receive 3 or the wrong product and when ask to look in catalogs they don’t have one ….Miss the old Talbots customer service …"

"Talbots is the primary store for clothes for me other than underwear, shoes, sneakers and 1 style of elastic waist, baggy pants from Lands’ End. That being said, I have been extremely dissatisfied with the material in your sweaters for the last two years. I have returned several sweaters I have worn once or twice. A pill and they look old after the first wearing. I am short and fuller, figured and love the charming cardigan collections. They look worn and old after one or two times of wear. God knows what will happen when they are washed. Same with the 1/2 zips and pullovers - distressing! I spend thousands of dollars and Talbots a year and have not bought several sweaters and tops because of the fabric composition. Just yesterday I bought two cable knit cardigans at Lands End because they were almost completely cotton and I can tell they will not pill. I would love to speak with someone in management. Photos available. Thank you!"

"The associate that helped me was fantastic.She resolved so many issues with my addresses and my card."

"The associate was extremely helpful and able to find the product I was wanting."

"My call was to try to return/exchange a cropped jacket for a larger size. The Customer Service person ( I sadly don’t remember her name) was very helpful and made sure I was given the current promotion available. I was happy I could order an additional item to be included with this exchange with no shipping costs. I am very disappointed the Talbot’s store is Newport RI is closed. Providence is not convenient for me. I am pleased with the customer service I received by phone on this transaction.Thank you!"

"Person who helped me was excellent. But I am very disappointed in your local shops. You are ignoring the plus and petite plus community! I live in Houston and love to shop!! PUT THE PLUS AND PETITE PLUS SIZES BACK IN THE STORES!!!!!"

"Very long hold time to talk with an associate by phone for ordering or questions."

"My only complaint is the wait time for someone to answer the phone. Was on hold for a long time and called back 3 times to get someone on the phone"

"Stop employing people you can’t understand."

"Phone associate was perfect!!!"

"After shopping with Talbots for over 35 years, I am rethinking using my Talbots credit card again. I do shop more than I should, but your records will reveal, I pay my bill! The issue had to do with information online indicating sale prices. The first associate told me that was not my fault and I should call customer service and the prices would be adjusted. After reaching the third associate and an hour later on the phone, he advised me that I had three profiles on my account. More than five years ago, One of my store managers attempted to get my daughters and cousins name off of my account. I have also asked that those names be removed. Neither of them are Talbots shoppers. After assuring the last online associate , that the account was mine, he adjusted two of the three items I was ordering and then said he could not do otherwise. After all of that conversation, four days later when I went to the store to return a tee shirt that was too large, when the store associate"

"Wish you would include boxes for the holiday or for a gift. We do not live near a store!"

"I’m an associate of Talbots and must call to make an online purchase. Person who helped me was friendly and helpful. I only had to wait about 5 minutes to get an associate."