"Once I got through , the phone call went well. I did have to call four times. Was disconnected the first three. Prior to calling emailed - received no response after four days. Attempted the chat - 45 minutes and nothing was resolved."

"The phone experience was perfect! The associate was extremely helpful!"

"Very helpful. Resolved the problem quickly. Nice phone manner. 5 Stars!"

"You clothing quality is Superb, Very High Love it. Shoe Quality is also great. One of the Shoe/Sandal was of not the best quality."

"Always a pleasure to work with online help."

"It is easier for me to talk to someone."

"I was surprised to find out that I had to pay an additional postage charge. The package is being shipped to Canada, which is probably why there are additional charges but that isn’t always the case."

"Most plus sizes are not found in the store and have to be ordered. When not available you can’t try them on to know if they fit. If ordered from home instead of having to drive to the store you have to pay for shipping. If you drive to the store shipping is paid. She told me I would have to even pay shipping to have it shipped to the store for me to pick up. It is a no win situation just because you don’t have plus sizes available in the store."

"The clothes are so nice. Hard to get someone to answer on the phone. The music is terrible. Please change it!"

"Awesome to work with! I wish every phone interaction was as enjoyable as this was! She deserves a raise!"

"I was trying to purchase an item petite 0, that was not available on line, in hopes of finding a size 0, sales associate ordered, as item will soon be on reorder & I could secure At promotion price!"

"The person at the contact center was polite and offered solution as to lost package. The following email that I received was totally unpleasant suggesting I go around asking my neighbors if they had received my package and generally it was my problem. I live in a large apartment complex and certainly will NOT go door to door looking for my package."

"The representative was very helpful resolving an issue I had trying to input two gift cards plus a coupon with an online purchase. When she also encountered difficulty, she consulted with another Talbots associate and successfully placed my order."

"please stock misses size 18 in Canadian stores (I shop Bayview Village in Toronto)"

"Very satisfied with the sweater and good fit; however, if I had needed to make a return their was no return label or return info enclosed with packaging."